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The Hanover Insurance Group

Engaged Employer

The Hanover Insurance Group reviews

3.9

78% would recommend to a friend

(993 total reviews)
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John C. Roche

90% approve of CEO

78% positive business outlook

The Hanover Insurance Group has an employee rating of 3.9 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hanover Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

993 reviews
2.0
Mar 28, 2010
Recommend
CEO approval
Business Outlook

Pros

The people are friendly to work with although can be competitive at times. Resources are readily available to you, claims system is user friendly.

Cons

They moved locations and did not compensate for travel time. Adjusters were not allowed to work from hom, not even part time.

4.0
Oct 29, 2009
Recommend
CEO approval
Business Outlook

Pros

I think Hanover is really turning it around. There is a positive, energetic buzz that permeates the organization. Management is incisive, quick to react, motivating and quirky. I don't know Fred but the regional execs are ture leaders and try hard to make themselves accessible.The working culture is surprisingly fun. benefits are quite good.

Cons

Fred E. does not have a good rep within the organization. He is felt to be disengaged and bipolar. There is a fair bit of discord between the lines of business and "corporate." failures in the field are blamed on unresponsive claims department, slow underwriting and legal processes and accounting that attempts to lead the organization with an overly inflexible budget.

4.0
Aug 30, 2009

Personal Lines Insurance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart people, Company doing well, Good leadership at top.Has Great benefits. Understanding environment towards family.Great work-life balance.Slightly bureaucratic in structure.

Cons

Regional company with national company problems as growing fast. IT issues etc.

Viewing 982 - 984 of 993 Reviews

Glassdoor has 1,105 The Hanover Insurance Group reviews submitted anonymously by The Hanover Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if The Hanover Insurance Group is right for you.