The Hanover Insurance Group reviews

Management expects you to 60+ hour weeks on a 40 hour salary during the busy times and offer no consolation during slow periods. If you are expected to work 12 hour days when it is busy, you should have a few afternoons off w/o using vacation time when it is slow. The work loads become unmanageable at times and while they are understanding during the busy times, they also use it against you during your review to reduce the amount of your raise or bonus. Their internal promotions are a joke. They promote on the buddy system. Employees with more seniority, better work history (reviews), and better attributes (such as leadership skills) are passed over in favor of personal friends. While they interview all of the internal candidates for the promotion position, most of the time the decision is already made. There have also been situations where a preferred candidate will receive written instructions with the questions that will be asked during the interview, and the answers that they are looking for.

With the authority, comes accountability. Quarterly RVP meetings are grueling. Despite the "pro's" indicated. the Senior Management "Bubble" exists. (Find a way to tell them what they want to hear). If one is not well versed in saying things the "correct" way (generally positive), one will find themselves quickly demoted or worse. Candid feedback about operation issues with impact results is not of particular interest - even when these issues are causing credibility issues with the client base. Concern about CEO leaving in the next 12 months ... he has been a very strong leader and it is imperative for continuity of operations that the board finds a viable replacement.