The Hartford reviews

3.8

71% would recommend to a friend

(4,265 total reviews)
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Christopher Swift

80% approve of CEO

70% positive business outlook

The Hartford has an employee rating of 3.8 out of 5 stars, based on 4,265 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Hartford employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

4K reviews
2.0
May 10, 2017
Recommend
CEO approval
Business Outlook

Pros

The benefits are great, 401K match, vacation time, great salary

Cons

The upper management in Western Workers' Compensation leaves a lot to be desired. They are the whole reason I left. They do not get to know their staff and some of the managers in the office actually try to avoid speaking to anyone. If you are like me and need to feel like you belong to an inter-connected group this is not the group for you. Management says they encourage togetherness and teamwork but actions speak louder than words. The RVP never even learned how to spell my name. Favoritism is big here. They will create made-up jobs for those who tend to brown nose. But everyone else is treated like human capitol. I am the type of person who gets satisfaction out of my job and out of contributing to something but being treated like I was just a number at a desk and anyone else could replace be was very disheartening. The company culture is good outside of the Workers' Compensation department. If work-life balance is important to you this is not the job for you. They are always adding more reports designed to help us with our jobs but they are mandatory and time consuming. I was always logging on at home during the weeknights and on weekends. One of the Department Managers in Phoenix also does not like to allow employees to have benefits like working from home 1-2 days a week unless they are single moms. I had to fight and fight for the right to stay home once a week but moms were being given phones without asking. He also thinks taking that benefit away should be a punishment for people who fall behind. The training is abysmal and they are fully aware of it and have failed to make any improvements.

1.0
Feb 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Good starting salary, PTO (although health benefits are quickly eroding) Work from home Company car

Cons

Ignore the bogus 5-star reviews. This company is toxic. New "bonus" program actively pits you against your co-workers. Morale is worse today than anywhere I have ever worked (opposite of 10 years ago at Hartford). Management at all levels above field manager are uninspiring and only concerned with job security. Low morale somehow becomes our fault for not drinking the Kool aid. Metrics have nothing to do with helping insureds or our underwriters. Risk engineering management insists that their systems are amazing despite overwhelming evidence to the contrary.

1.0
Jul 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits and an executive leadership team that listens to employees when changes are implemented that employees oppose (such as changes to 401K). They are pretty contemporary in that the corporate intranet uses newsfeeds, hashtags, and each employee is allowed to have a blog -- even the executives blog. There is a strong focus on community giving and the company even gives every employee 8 hours a year for volunteering. It was great to see the CEO and other executives eating lunch in the cafeteria. Excellent benefits and very good compensation. The people who work there are genuine, really good at what they do, and everyone is incredibly helpful, nice and focused on doing the right thing.

Cons

There is NO empowerment -- from specialists to AVP level. Leaders are involved in EVERYTHING which comes across as micro-management and leaves direct reports and the employees underneath them to feel that they aren't trusted or that their expertise isn't valued or appreciated. There's a lot of favoritism and internal politics. My executive leader was a bully and people within my organization functioned out of fear. The Hartford is the epitome of "too many cooks in the kitchen." In an effort to be more collaborative EVERYONE'S opinion is solicited (whether they are involved in your project or not) which ends up paralyzing the process, prolonging any kind of progress and ultimately makes you feel incredibly frustrated. It's the most passive / aggressive culture I've ever experienced built primarily on "WHO" you know versus "WHAT" you know. Any skills that made you an attractive candidate no longer exist once you get in the door. You must "prove" yourself to your leadership... and it takes a LONG TIME for that to happen. So if you think you're going to make an immediate impact and be recognized / or promoted for it, you can forget it. There is an obsessive focus on hiring millennials... that's all HR hears about. And finally, there is a lot of talk about flexible and remote work during the hiring process -- they've even received external recognition for it. However, what they really mean is that flexible work is afforded to the field agents or "road warriors" who need to be remote due to the nature of their work. If you work in a corporate location, there is no belief in flexible work -- although, admittedly, it also depends on your manager and leadership. You'll hear a lot of employees say "we talk about doing that, but we don't really believe in it." Many of the executive leadership have the old school mentality of "butts in seats." I know someone who was promised (during the interview process) the ability to work remote a couple days a week only to feel such pressure once they started that they really felt they couldn't. Also, due to new labor law changes, many salaried employees were changed to hourly and told they could no longer work from home one day a week. I saw a lot of really good colleagues leave within 1-2 years of being hired because they were disappointed with the culture / opportunity they experienced once they were in the door. I suspect that new employees are recruited by a very competitive offer and relocated to Hartford, CT with a repay agreement of 12 months. So, I would be interested in knowing how many employees have left in the 1-2 year range versus the typical year or less range. I feel like the people who love working here are the ones who have been with The Hartford for many years. Whereas the "fresh off the street" talent come in and find that a lot of empty promises were made during the interview process. Everything looks contemporary and glossy, but if you peak under the covers, you'll find old and stodgy. In all, not worth the generous compensation or benefits.

Viewing 91 - 93 of 4,265 Reviews

Glassdoor has 4,451 The Hartford reviews submitted anonymously by The Hartford employees. Read employee reviews and ratings on Glassdoor to decide if The Hartford is right for you.