The Rinks reviews about "people"

Politics, there are good people but not great hiring / promoting system imo

The Rinks Lakewood Ice valued saving money over improving customer service, fixing issues in and around the rink, and hiring numerous unqualified workers.

not much. typical part-time job

Not many. You will have to deal with a lot of disgruntled customers, so you will have a chance to develop some thick skin and conflict resolution skills.

HR is pretty much useless, disciplinary action is almost absent, and there's a definite bias in management

Truthfully, I was very excited to be given the opportunity to join this organization and have the opportunity to have fun on the job, like getting paid to ice skate. However, on Day One it became very apparent of the disorganization of managers/leadership because I was never given the tools to be successful nor did I feel like I was part of the team. For example, I was not given the proper uniform as I wear a Men's Medium but all the uniform available was Men's Extra Large and was given a Women's size uniform instead. It was frustrating because management/leadership knew that new employees were joining, yet they didn't seem prepared for the new employees. In addition, no adequate training was ever provided. For example, it would be helpful to have an FAQ paper in front of me when answering the phone or a training packet or a list of the day's events. I have a very strong passion for providing excellent customer service, yet management/leadership did not share my beliefs because the very basic tools to help a new employees get familiar with terminology or pass correct information to customers was not shared/communicated as the standard was to refer people back to the website. If I was a customer and I had called about a question, and was referred back to the website, I would be quite upset especially if I had already looked at the website first. Furthermore, management/leadership views training as "learning by doing" but you get dissatisfaction shake of the head when you do something that is wrong despite not truly knowing the proper procedure. Basically you get in trouble for doing something wrong, and you explain that you didn't know because no one told you or showed you, and management/leadership tells you that they are telling you now so you should know better. That type of style does not work because you are automatically set-up to fail and that is no way to be successful. I was very frustrated to see how truly disorganized this organization is because despite how Great Park Ice is a new facility within The Rinks portfolio, management/leadership has been around and well-established for many years, yet the way that business is conducted makes it seem that it was just established last month.

No communication, management can be a pain

The job is a year round and weekend job, since it deals with the public. Not bad, but you must be prepared to give up holidays and weekends

Their was a major shift a couple of years before I left, it all of a sudden became more about the bottom line than the people. I highly doubt the Ducks owners purchased any of their rinks to make a ton of money, the main club loses MILLIONS per year, but yet here we were, calling someone for a $50 balance from 6 years ago, smh. There is also no room to grow, I personally was passed up a couple of different times for different roles when I was more than qualified for them. It's all about who you know and how much you want to kiss up to the people above you, I am not about that. Our conversions, registrations, and growth were at the top of the company, yet someone who ruined programs at other rinks received a promotion and raise over me. It is what it is, I really enjoyed my 14 years there (5 under a previous owner) but I am much happier now. I rated it 4 stars because there are some great people there still and the programs are great, but based off my issues, I took it down a star.