Does The SSA Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The SSA Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at The SSA Group. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at The SSA Group?

57% of The SSA Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The SSA Group 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at The SSA Group?

Retail Sales Associate (17) , Manager (11) , Food Service Associate (9) , Sales Associate (9) , Sales Associate/Cashier (8) , Food Service Worker (7) , General Manager (7) , Operations Manager (7) , Cashier (5) , Catering Associate (5) , Concessions (5) , Food and Beverage (5) , Retail Associate (5) , Administrative Operations Manager (4) , Assistant Operations Manager (4)

What are the pros of working at The SSA Group according to real employee reviews?

"family feel; great people; strong vision for the future" ((in 22 reviews)); "Amazing culture and so much room to grow within." ((in 13 reviews)); "Great team atmosphere great people" ((in 8 reviews)); "Get free food." ((in 7 reviews)); "the scheduling is flexible" ((in 7 reviews))

What are the cons of working at The SSA Group according to real employee reviews?

"Management was poor" ((in 32 reviews)); "Low pay and equipment issues" ((in 19 reviews)); "(Upper management constantly preached the 7 Habits in every meeting, and in daily conversations with the team.)." ((in 18 reviews)); "General manager was a micromanager and asked managers to drop down to be the server, set up crew and clean up crew for events to save labor." ((in 12 reviews)); "No training for new hires" ((in 11 reviews))

What are employees saying about The SSA Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The SSA Group layoffs and their outlook for job security at The SSA Group in 2026.

What are the top reviewed The SSA Group locations?

Denver , Royal Oak , Miami , Cincinnati , Columbus , Pittsburgh , Columbia , Colorado Springs , Saint Louis , Detroit , San Francisco , Brookfield , Tulsa , Houston , Powell , Sacramento , Monterey , Chicago , Springfield , San Antonio , Nashville , Los Angeles , Wichita , Milwaukee , Dallas , Chattanooga , Providence , Boise , Buffalo , Madison

The SSA Group reviews

3.3

57% would recommend to a friend

(375 total reviews)

Sean McNicholas

78% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.0

Culture & values

2.9

Compensation and benefits

2.9

Career opportunities

2.6

Senior management

The SSA Group has an employee rating of 3.3 out of 5 stars, based on 375 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The SSA Group employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

375 reviews

2.0

Apr 17, 2017

SSA - Houston

Prep cook

Recommend

CEO approval

Business Outlook

Pros

A lot of the food is cooked from scratch so it is higher quality than most zoos. Chefs are willing to try new recipes and are open to ideas. Management open to employee learning various jobs. Seeing the animals at the zoo while I work is a great mood booster.

Cons

When I interviewed, I was told that they would work with me to adjust my schedule, but I am repeatedly scheduled for times that I am not able to work. Schedules are often posted the day before they start and mine is never consistent. It is very difficult to find someone to work my shift with such short notice. My days off are very rarely together. Working at a zoo, we get sent home or told not to come in when the weather is bad, but that is something I can accept. My supervisor is very critical and it can be stressful at times.

The SSA Group Response

9y

Thank you for taking the time to share your feedback. Hearing from our team is the perfect way to keep working towards creating the amazing culture we strive to create every day. Who wouldn’t love being able to see the animals while they work. There are not many who can say that’s part of their work day. And we love that we can. In regards to the scheduling challenges you mentioned, we continue to strive to set shifts that accommodate as many people as we can and will address your comments at our next manager meeting to see how we can better serve our team. We ALWAYS love to hear that our culinary team is open to new ideas as many of the best thoughts come right from our front-line staff. Thank you for caring about your SSA family enough to take time out to share your thoughts and concerns. -Danny Anchondo (General Manager for SSA)

3.0

Mar 19, 2017

Louisville Zoo

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good retail experience that helped get other jobs

Cons

Long shifts outdoors with nothing to do and no water

The SSA Group Response

9y

Thanks for being a part of our retail team. We will look into the above feedback and address that with our management team.

2.0

Mar 18, 2017

Management needs change

Supervisor

Recommend

CEO approval

Business Outlook

Pros

>Great benefits >uniform is great and comfortable >free admission for you and your family >40% off discounts with birthday party, food, and retail purchases

Cons

>lack of professionalism from Managers >Managers are very unorganized >no sense of teamwork more like everyone for themselves >other will view and appreciate your merits more than your managers >unfair work being distributed >Management is too personal and it reflects on decisions

The SSA Group Response

9y

If you would like to elaborate more, we would like to talk. Please contact our HR Director at ScottSchroeder@kmssa.com

Viewing 319 - 321 of 375 Reviews

Jobs at The SSA Group

Food Service - Prep Cook

Food Service Dishwasher

Food Service - Lead Cook

The SSA Group

The SSA Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

SSA - Houston

Louisville Zoo

Management needs change

Jobs at The SSA Group

The SSA Group reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

The SSA Group reviews FAQs

Jobs at The SSA Group