Does The SSA Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The SSA Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at The SSA Group. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at The SSA Group?

57% of The SSA Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The SSA Group 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at The SSA Group?

Retail Sales Associate (17) , Manager (11) , Food Service Associate (9) , Sales Associate (9) , Sales Associate/Cashier (8) , Food Service Worker (7) , General Manager (7) , Operations Manager (7) , Cashier (5) , Catering Associate (5) , Concessions (5) , Food and Beverage (5) , Retail Associate (5) , Administrative Operations Manager (4) , Assistant Operations Manager (4)

What are the pros of working at The SSA Group according to real employee reviews?

"family feel; great people; strong vision for the future" ((in 26 reviews)); "Amazing culture and so much room to grow within." ((in 12 reviews)); "Great coworkers and a lot of leave" ((in 9 reviews)); "Great staff and helpful when trying to learn new things." ((in 9 reviews)); "Free food was available for employees" ((in 9 reviews))

What are the cons of working at The SSA Group according to real employee reviews?

"Management was poor" ((in 34 reviews)); "Low pay and equipment issues" ((in 19 reviews)); "(Upper management constantly preached the 7 Habits in every meeting, and in daily conversations with the team.)." ((in 17 reviews)); "General manager was a micromanager and asked managers to drop down to be the server, set up crew and clean up crew for events to save labor." ((in 12 reviews)); "Long Hours dealing with a lot of people" ((in 11 reviews))

What are employees saying about The SSA Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The SSA Group layoffs and their outlook for job security at The SSA Group in 2026.

What are the top reviewed The SSA Group locations?

Denver , Royal Oak , Miami , Cincinnati , Columbus , Pittsburgh , Columbia , Colorado Springs , Saint Louis , San Francisco , Brookfield , Detroit , Tulsa , Houston , Powell , Sacramento , Monterey , Chicago , Springfield , San Antonio , Nashville , Los Angeles , Wichita , Milwaukee , Dallas , Chattanooga , Providence , Boise , Buffalo , Madison

The SSA Group reviews

3.3

57% would recommend to a friend

(374 total reviews)

Sean McNicholas

78% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.0

Culture & values

2.9

Compensation and benefits

2.9

Career opportunities

2.6

Senior management

The SSA Group has an employee rating of 3.3 out of 5 stars, based on 374 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The SSA Group employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

374 reviews

1.0

Feb 6, 2016

Cashier

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Above minimum wage; flexible hours; beautiful location in the Monterey Bay aquarium with views of whales breaching and more

Cons

Poor management of individuals; few opportunities for promotion-- they let an employee go because she requested a raise after over 2 years of work that was stated in her contract; cheap; dishonest

The SSA Group Response

9y

Thank you for your feedback! And even though your post is from earlier this year, we are looking into your mentioned concerns to continue to provide enjoyable working environments for our employees.

3.0

Jan 26, 2016

Retail Ops Manager

Assistant retail operations manager

Recommend

CEO approval

Business Outlook

Pros

One of the biggest pros about the position is that you hire your own staff and if you are an animal lover you get to get access to some behind the scene exhibits.

Cons

Cons are the base salary is no enough for the responsibility of the position, maybe I had a bad experience withe my boss. My manager was a micro-manager, always over your shoulder even when you have hings under control.

The SSA Group Response

9y

We agree, being in a work environment with animals is pretty cool! We appreciate your feedback and will continue to work on creating positive work environments for our employees.

2.0

Dec 31, 2015

Cool First Job But...

Concessions

Recommend

CEO approval

Business Outlook

Pros

Very cool co-workers, sometimes they move you to a different stand to work in, little summer parties, most of the managers were cool. I have made lifelong friends at this job that made working there much less boring. Free admission to the park on your off days and 50% off food as well

Cons

Co-workers are treated as second class citizens sometimes, management changes at a dime, very low pay for the amount of work you're doing, if someone gets in trouble, all the staff serves the consequence. (At one point you couldn't bring a purse with you into the park) Also the lunch cards. They took $4.00 off your check every day to pay for their food you buy for a lunch break. You might ask, "Can I just bring my own lunch so they don't take it out of my check" Nope. Whether you eat their (less than mediocre) food or not, they will take money out of your check for it. You don't get paid enough as it is, so I just think that is ridiculous.

Viewing 349 - 351 of 374 Reviews

Jobs at The SSA Group

Food Service Dishwasher

Food Service - Dishwasher

Food Service Dishwasher

Catering - Dishwasher

The SSA Group

The SSA Group reviews

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Reviews by job title

Cashier

Retail Ops Manager

Cool First Job But...

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