The SSA Group reviews

3.3

57% would recommend to a friend

(374 total reviews)
avatar

Sean McNicholas

78% approve of CEO

47% positive business outlook

The SSA Group has an employee rating of 3.3 out of 5 stars, based on 374 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The SSA Group employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

374 reviews
1.0
Dec 15, 2017

Not even beer money

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The job is brainless and you get free (sort of) left over food.

Cons

The job is brainless and so are most of your captains, co workers and up. The ones with half a brain screw you like one of Maddie Silks ladies of the night. Aside from that, the work is tirelessly repetitive. Even at the pay that they offer, you’d be hard pressed to make rent there working 5-6 days a week, let alone doubles. I’ve personally seen them reuse food from events as a “special” in the cafe. You have to (for some reason), apply to see your damn paycheck stub. Why? Who knows. What I do know is that breaks are rare, even though they charge you for them whether or not you get them (notice I did not say “take”). They also charge you a daily fee for your employee meal which you can pretty much only get if you come to work an hour early or work during the day. If you ask to be taken off the meal plan you are met with all kinds of pressure, threatened that you will not get any of the “family meal”( which is actually just left over food from the event, usually well picked over) and again, more pressure to not leave the meal plan. How we you can come in and purchase a meal for 60% off, which is actually better deal than the meal plan at anytime. Captains range from nice and knowledgeable, easy to work with, to outright dictators who enjoy making you do extra work for no reason, and actually joy out of things like waiting until you sit down after a 12 hour day to talk to you, and making you stand up to do it even though the other people they are talking to around you have been sitting for 10-15 minutes and just got there. About those breaks... A lunch break is defined as 30 minutes, off the clock uninterrupted. Some captains will wait until you are sitting down eating “family meal” and talking to you co workers about whatever only to remind you that you have been sitting down for 5 minutes already , that you only have 25 minutes of break left, and then proceed to go on a long diatribe about what tasks you have to accomplish after your break is over. During any busy event, good luck finding them. You are on your own, usually while training some temp worker for the 5th time who makes as much as you do, but doesn’t have to deal with the outright BS and can leave at any time. If you enjoy S & M, people who flaunt their minuscule authority to make themselves feel better about their life choices, getting screwed out of several hours a week on your paycheck for breaks that you don’t get, by all means, contact them. When these very expensive events are paid, many clients will leave a large gratuity for the staff, which somehow magically never makes it down to staffs pockets or paychecks. They only hire you as seasonal, so that they do not have to pay you benefits, even though you are working for a company that is contracted by the city and state. More profits in their back pockets.

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The SSA Group Response
8y
Thank you for sharing your thoughts. This is not the work environment we strive for. We do take your comments seriously. If you’d be willing, we’d like to talk with you regarding the above. Please contact me at 303-322-3031 ext. 1107. Respectfully, Jason Stover Culture and Communication Director
1.0
Jan 25, 2017

dissatisfied employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work itself is easy, most of the customers are very nice.

Cons

Don't waste good talent or knowledge-there are lots of good employees that would really help the company grow, but they are ignored or beaten down to the point that they end up leaving. Train your managers to actually manage people with respect.

1.0
Apr 1, 2016

Manager

Recommend
CEO approval
Business Outlook

Pros

There is little to no corporate standardization in terms of policies or procedures so you have the ability to create procedures that fit for your work environment.

Cons

Way below average compensation compared to similar positions in the same industry. General managers and executives like to lead employees on for potential promotions, so they will stay for a lower pay but it could be years before they follow through with promised promotions and raises. There are no corporate policies defined for every location so you could end up in a situation where you have to build all tools for success from the ground up, which is something very difficult to do unless you have a great leader with a lot of experience with the company. I specifically was responsible for labor cost for my department, which is expected in my position, however I was an hourly employee whose labor was INCLUDED in the percentage I was supposed to manage. I was told I could get 40 hours a week, but the budgeted labor dollars (set for my department) were almost always lower than if I worked 40 hours. That would mean for an entire month if I worked 40 hours, with zero other employees under me helping with events, that I would still be operating at a high percentage. It was really a lose lose scenario.

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The SSA Group Response
9y
We appreciate you mentioning the flexibility our company promotes in the workplace. We try to create an environment where our employees and managers feel confident in making decisions. And we will continue to work on areas of opportunity for SSA.
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Glassdoor has 394 The SSA Group reviews submitted anonymously by The SSA Group employees. Read employee reviews and ratings on Glassdoor to decide if The SSA Group is right for you.