Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.8 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at The Zappos Family?

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 84 reviews)); "and a Great culture" ((in 81 reviews)); "We also got free food on the Call Center floor (and even alcohol once!)." ((in 37 reviews)); "Great company culture and people" ((in 18 reviews)); "Work environment is great." ((in 17 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"Poor management." ((in 24 reviews)); "Poor leadership" ((in 23 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 14 reviews)); "Constant layoffs and horrible" ((in 13 reviews)); "workers, schedules available, cliques, favoritism" ((in 12 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

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The Zappos Family

The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)

Scott Schaefer

31% approve of CEO

7% positive business outlook

Ratings by category

3.3

Work/Life balance

3.1

Diversity & inclusion

3.0

Compensation and benefits

2.7

Culture & values

2.1

Career opportunities

1.9

Senior management

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

679 reviews

1.0

Aug 28, 2025

As of 2025 do not work here

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

The coworkers will go above and beyond always. They are great people.

Cons

1. Leadership: leaders came over from another Amazon subsidiary, Shopbop. The leadership team members now are bullies. They do not listen to data or employees, despite these employees having many years of successes and experience at the company. They also negatively talk about employees to other employees. 2. Benefits & pay: majority of employees’ salaries were dropped on average 30% in 2025. Benefits changed as well and are worse than Zappos benefits but cost more. 3. Perks: starting in 2025, Zappos no longer has events or parties and most fun things in the office were removed. 4. Job security: layoffs can happen anytime. No severance.

1.0

Apr 18, 2024

Scott Schaefer is a selfish guy

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Good work life balance. Less political

Cons

Since Scott took over as the CEO, his only way to make an impression at Amazon has been to layoff people. He has laid off 50% of the workforce in his 2 years as a CEO.

1.0

Jul 29, 2023

End of an era

Photographer

Recommend

CEO approval

Business Outlook

Pros

good pay, great health benefits

Cons

Not like what it used to be, core values aren't actually important anymore, bad leadership, toxic work environment, not flexible or understanding at all when life comes up, no work/life balance, no loyalty to hard workers

Viewing 49 - 51 of 679 Reviews

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Jobs at The Zappos Family

Merchandise Planner, Zappos

Marketing Coordinator, Brand Partnerships

Buyer II, Zappos Merchandising

Data Scientist III, Customer Strategy

Marketing Manager, Brand Partnerships

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The Zappos Family

The Zappos Family reviews

Ratings by category

Ratings by demographic groups

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As of 2025 do not work here

Scott Schaefer is a selfish guy

End of an era

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