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The Zappos Family

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The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)
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Scott Schaefer

31% approve of CEO

7% positive business outlook

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

679 reviews
3.0
Feb 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Great health benefits and general corporate perks.

Cons

-Compensation is a joke considering Zappos is a multi BILLION dollar company. -A holiday bonus would have been great considering record sales. Even $50 for each employee would have been cheaper than the $25k+ Xmas tree/decor around HQ. Thanks for THAT slap in the face. -Core value "embrace and drive change"? More like "no complaining allowed or you're not a "culture fit" (if you're not a culture fit, you get fired). -Core value "pursue growth and learning" aka "if you don't party or you're not secretly my bff, you're not getting that promotion". -Management, specifically in the call center, is laughable. Management? More like, expert brown nosers. Some of these people are pretty bottom of the food chain. They must have coughed up a bunch of pictures of kittens or something else equally as stupid and ridiculous for their boss to get where they are now. Not to mention the embarrassing and appalling behavior these people in management portray at company events. -Recruiters have to get a clue. Not sure if there's some sort of "hiring people from out of state" quota, but NEWS FLASH, PEOPLE: There are plenty of really great genuinely nice/funny people right here in your very own city. Maybe you should quit turning people down based on some call center managements opinion. If you actually worked with these call center managers, you'd understand why their opinion may not be the smartest. -Like any job, there are politics. However, I don't think I've ever dealt with this many politics in the history of me working (that's a really long time, by the way). -Pretending to be happy all the time to avoid being "coached" (disciplinary) or being fired can be VERY exhausting. -Lot of other cons that I cannot think of right now.

4.0
Nov 18, 2013

intern

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good internship. It's fun and cool

Cons

It's fun and cool low pay

5.0
Jul 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Great culture, great benefits. I can't say enough about how amazing this place is.

Cons

Could bring back free snacks from the vending machine.

Viewing 649 - 651 of 679 Reviews

Glassdoor has 753 The Zappos Family reviews submitted anonymously by The Zappos Family employees. Read employee reviews and ratings on Glassdoor to decide if The Zappos Family is right for you.