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Thomson Reuters

Engaged Employer

Thomson Reuters Technical Operations Controller reviews

5.0

95% would recommend to a friend

(18 total reviews)
avatar

Steve Hasker

100% approve of CEO

90% positive business outlook

Ratings by category

4.7

Compensation and benefits

4.7

Career opportunities

4.2

Culture & values

4.2

Diversity & inclusion

4.2

Senior management

3.6

Work/Life balance

Technical Operations Controller employees have rated Thomson Reuters with 5.0 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Technical Operations Controller professionals have an excellent working experience there. Thomson Reuters is rated 36% above average by Technical Operations Controller professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

18 reviews
3.0
Apr 29, 2014

Technical Operations Controller

Technical operations controller
Recommend
CEO approval
Business Outlook

Pros

The Environment here is friendly, Management is very encouraging,

Cons

• Working as Level 1 Technical Operations Controller in Thomson Reuters. • Total of 11 months experience as Technical Operations controller. • Monitoring Servers of Thomson Reuters Production Applications across all Data Centers through, WebTop and Global Event View. • Acting as 24x7 escalation points to Security / Server and Application support issues • Perform real-time tier Level1 troubleshooting via remote access to network components to isolate, manage, and resolve network impacting issues. • Ensuring business critical task checklists is followed and all scheduled events done in timely & efficient manner. • To carry out scheduled system software & hardware upgrades as directed by Change Management System. • Maintaining, Supporting and troubleshooting all kinds of issues on UNIX, Windows 2003 and 2008 server. • Working on SM7 ticket management. • We review the documents and update as per requirement. • Good team player, strong team orientation & leadership qualities, hard working and Enthusiastic.

2.0
Dec 27, 2010

Good benefits, not the best work/life balance

Staff accountant
Recommend
CEO approval
Business Outlook

Pros

- good benefits: 401k match, insurance, turkey for each employee at Thanksgiving, etc. - nice building: store, nice cafeteria, caribou coffee in the building - since the parking lot is so spread out they have a shuttle service to bring you to the front of the building

Cons

- very long hours, even though I specified I was looking for a good work/life balance in my interview (and was told that would not be a problem at my level of employment) I was still working 50 hours a week. My supervisor and manager were working even longer hours and brought work home with them at night. - my supervisor was not good at delegating, I found myself having to continuously ask for what I should be doing next, didn't have a set of responsibilities - I did not find it to be the most friendly working environment, even in my small department there wasn't much camaraderie.

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Glassdoor has 18,783 Thomson Reuters reviews submitted anonymously by Thomson Reuters employees. Read employee reviews and ratings on Glassdoor to decide if Thomson Reuters is right for you.