Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 24 reviews)); "Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "Great Teams" ((in 11 reviews)); "Great Leadership" ((in 10 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "Pay was low for the industry and raises were living" ((in 10 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 8 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

3.0

Apr 19, 2021

Good Starter Company

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

Great Co-workers, lots of helpful information about the job requirements.

Cons

Left to learn the information on your own, and most questions are answered with a link to the companies internal documentation website.

TierPoint Response

4y

Thank you for stopping by and sharing your experience as a member on our HDS team. TierPoint certainly agrees that we have great people on our team. We are happy to hear that the information for the job requirements were helpful as well. We would like to hear more about your experience. If you would like to contact the HR department to further discuss your concerns, we would be happy to set time up to connect.

5.0

Apr 9, 2021

Great place to Work

Senior network engineer

Recommend

CEO approval

Business Outlook

Pros

Great work life balance Team support Great Manager

Cons

End of Month can be hectic

TierPoint Response

4y

Thank you for your feedback! We certainly agree that TierPoint provides great management, team support, and work life harmony. When it comes to the end of the month, we appreciate all the hard work that our employees do to adapt to a busier time. Thanks again for sharing your thoughts!

4.0

Feb 17, 2021

Great company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are great and management is invested in your development. The company values a work-life balance and customer service is top priority.

Cons

Needs more established paths for career growth

TierPoint Response

5y

Thank you for sharing your TierPoint story! Career pathing is most certainly a priority for us and we are working hard on growth opportunities for multiple positions, including BDR! It's our job to keep the (new, exciting, learning etc..) challenges, opportunities and exposure readily available to our strong and devoted team members! It is a great time to be a TierPoint employee!

Viewing 259 - 261 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

Talent Business Partner

TierPoint

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