Question 1

Is Tim Hortons a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Tim Hortons have rated their employer with 3.7 out of 5 stars in 294 Glassdoor reviews. This is a higher than average score with the overall rating of Tim Hortons employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Tim Hortons now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Tim Hortons.

Question 2

Does Tim Hortons pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Tim Hortons with 2.9 out of 5 stars based on 294 anonymously submitted employee reviews. This is 10.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Tim Hortons.

Question 3

How happy are Customer Service (CSR) professionals working at Tim Hortons?

Accepted Answer

58% of Customer Service (CSR) employees at Tim Hortons would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Customer Service (CSR) professionals have also rated Tim Hortons with a 3.3 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.1 rating for culture and values and 3.6 rating for career opportunities.

Question 4

What are the top reviewed jobs at Tim Hortons?

Accepted Answer

Cashier (1224), Team Member (818), Supervisor (606), Baker (502), Crew Member (499), Shift Supervisor (325), Customer Service Representative (262), Tim Hortons Team Member (249), Sales Associate/Cashier (214), Barista (210), Manager (176), Customer Service (156), Assistant Manager (152), Cashier/Barista (135), Store Front Cashier (134)

Question 5

What are the pros of working at Tim Hortons according to real employee reviews?

Accepted Answer

"Flexible hours and discounts on breaks (but weren't allowed to have any discounts if we weren't working that day)" ((in 638 reviews)); "A few of the people were nice and the community in the town is amazing." ((in 488 reviews)); "Coworkers are nice and friendly" ((in 396 reviews)); "Free food (This is only if you're smart enough to not get caught by management)" ((in 336 reviews)); "the staff were friendly and it was a community of people always willing to help each other" ((in 303 reviews))

Question 6

What are the cons of working at Tim Hortons according to real employee reviews?

Accepted Answer

"All management is bad and makes you feel bad for calling in even when it’s an emergency" ((in 833 reviews)); "The pay was low and bad" ((in 689 reviews)); "Minimum wage and not much choice depending where your are" ((in 232 reviews)); "And you can’t live up higher to manager positions there’s no benefits except free menu items on shift ." ((in 193 reviews)); "Low Salary (Although if it's your first job this shouldn't be an issue)" ((in 159 reviews))

Tim Hortons

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Good hours and perks, but frequent rush times

Free drinks offered, but no minimum job support

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