There have been numerous layoffs, and overall it feels incredibly unstable. The product has a lot of issues, which makes the onboarding role much harder than it needs to be. When deadlines are missed, leadership tends to blame the onboarding team, even when you’re doing everything you’re supposed to and the challenges are outside your control. It doesn't help that the Product has a lot of issues, and leadership will push on us to sell on more product features, that will make implementation even longer and the features are not ready to be used by customers.
Sales regularly overpromises to customers, then avoids accountability when those expectations can’t realistically be met. Most process changes seem to benefit Sales while making onboarding even more difficult. Pay is below industry standard, and as a result, many of the strong employees don’t stick around for long.
While my coworkers are great, it seemed like everyone was miserable. Always complaining about customers, leadership, turnover, layoffs, low pay, and questionable policies. It's not a healthy work environment, and leadership needs to introduce changes immediately if they want to attract and retain talent.
Performance is heavily data-driven, which isn’t inherently a bad thing. However, evaluations tend to focus too narrowly on metrics like average implementation time, without fully considering the many factors outside an employee’s control that impact results. As a result, overall performance and contributions don’t always feel fairly assessed.
