Toast Inc reviews

- Lack of transparency on company performance - Base salary was not competitive - Disorganized, the 'hyper growth' they were going through prior to COVID-19 did not seem well thought of at all, unclear as to how hiring and investment decisions as well as resource allocations were made. This led to an imbalance where some employees were overburdened and some had excess capacity. The hiring also became very middle management heavy. Seemed doomed to crash even w/o the pandemic. - Didn't seem like individual career growth was valued and nurtured - Layoffs - I understand that the layoffs were inevitable, but they were poorly handled. A lot of spiel about how we were all a family - but ofc, standard corporate lingo - they could not walk the talk. Serious concerns of former employees were ignored and brushed aside despite multiple emails and attempts to reach out. They ended up laying off too many employees and started hiring again barely 2 months after the layoff. The same roles popped up again but were rebranded to low-ball potential applicants. Really? Terribly executed. How do you cut half the workforce after just getting Series F and then backtrack saying you've laid off too many? This is not an 'oops' moment, it is the result of awful planning and lack of transparency. - Abysmal culture post COVID-19 layoffs - employees overburdened with work and stretched thin. Many left. - Not very diverse, gave off a tech bro vibe at times. Burning through money to have flashy and gimmicky events added to that. - Lack of job security due to the restaurant industry still being volatile.

In my experience, I felt extremely unsupported coming on board and being in the field. I got 3 days of training and was not contacted at all by HQ unless I reached out. I basically felt like I was running my own business from my home, trying to figure out a complicated product in a competitive industry with extremely high expectations and very little support. I never spoke with anyone from HR in my entire time there. I believe the company will be successful, but the rocket ship growth without the resources to really support their staff does not make for a sustainable business model. Additionally, I was told that ramp time would be about 4 months in a new market, when in reality I think it is more like 8-12 months. The sales cycle is long and payout does not occur for 45 days.