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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      69% would recommend to a friend

      (1,682 total reviews)
      avatar

      Aman Narang

      78% approve of CEO

      65% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Compensation and benefits

      3.6

      Work/Life balance

      3.6

      Career opportunities

      3.4

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Jul 5, 2022

      Good working environment and company culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone is genuinely nice and willing to help. They try to offer as much as they can outside of compensation to keep employees happy. Upper management makes themselves available and easy to reach out to if you are having issues. Overall great place to work.

      Cons

      This company doesn’t pay as well as other tech companies. They give you salary based on a national average and don’t take into account where you live.

      3.0
      May 26, 2022

      Great company - Not so great role

      Onboarding consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Company culture, even remote was wonderful - Good benefits - Great product resources for employees and clients - Leadership/management seemed genuine - Willing to invest in building tools to ease job functionality

      Cons

      - Not the most desirable customers to work with/ often demanding/unresponsive/ or tempered - Pay is not competitive - Role is very demanding. Need to be proficient in MANY tools, along with proprietary content and hardware/ networking. This often made it hard to deliver what the role asked - Goals were unobtainable - Lack of resources for internal processes

      avatar
      Toast Inc Response
      4y
      Thank you for taking the time to write a review. I'm pleased to hear that you enjoyed so many aspects of your Toast experience. As for your role, I'm disappointed to hear that you felt the goals were unattainable. While our goals may be ambitious, they are designed to help us best serve our customers and the restaurant community as a whole. As we continue to scale and grow, we are also actively working to simplify our tools and processes to make it easier for our onboarding consultants to deliver for our customers. I wish you the best of luck in your future endeavors! - John Akalaonu, VP of Customer Onboarding
      4.0
      Apr 21, 2022

      Great Company going through growing pains

      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      culture pay unlimited PTO plenty of growth opportunities fast paced and always growing

      Cons

      Customer service is a focus, but still needs improvement Reps have a lot of responsibilities such as normal new business sales, but also tend to wind up doing account management and customer support related activities. I enjoy it, but would love for customer support to be able to handle customer needs more effectively. (Toast has made this a huge focus) Quote generation process needs to be streamlined and improved.

      Viewing 370 - 372 of 1,682 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,791 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.