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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      68% would recommend to a friend

      (1,662 total reviews)
      avatar

      Aman Narang

      77% approve of CEO

      66% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jul 8, 2020

      Company no longer cares about employees or alumni, just money.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was a fun environment before they axed it

      Cons

      Laid off over half of the company due to covid. Assured us all we would be contacted first when they were ready to rehire. Came out later and said they let go of too many people. Doubled down on existing employees and gave them triple the work. Turned to consulting companies and new hires and completely ignored their alumni. New outsourced customer support team knows nothing and is angering the customers more than helping them.

      1.0
      Jan 10, 2020

      Poorly developed sales structure in a toxic environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Toast is like any other technology company fighting to be cool. They provide free lunch. Give free apparel. Boast the beer fridge and have a snack wall. They try so hard to look cool.

      Cons

      Yet, they aren't. The interview process is a facade. The sales org is a boiler room. The culture is a scam. If you want to work for a company that values you, invests in you, and supports your growth, do not work here. The recruitment team will be hunting down college graduates that will fall for beer Fridays and a "casual" environment. But I advise, look at the bigger picture - they are so lax, without much else to offer. The sales org is disorganized and frazzled. More often than not, SAs begin to look for another job within the first 6 months. I would not recommend this position and in summary here is why: - Extremely inexperienced managers, >1 at the company, young, immature - Directors are aloof, and preach a strategy filled with foibles - SAs are given no time to improve or develop - fed to the wolves - Quantity over quality - Culture of Bros The sales org and structure inhibits collaboration within teams, and incentivizes associates to do their job without a true purpose, SA's are only a number.

      avatar
      Toast Inc Response
      6y
      This was tough feedback to receive, but we want to hear it, and are grateful for you sharing it. While we don’t want anyone at Toast to have the experience you did, we understand that Toast is in hypergrowth and it’s not always an easy journey. Your advice to management is a good reminder for us and really any hypergrowth business entering the next phase of growth. Your comment about Bro-culture is alarming and something we are digging into. At Toast, we’re one team - and our culture and values are built around being an inclusive and open environment. We’ll tolerate nothing less. With that said, we’re really proud of the development opportunities we’ve built within Toast. In 2019 we saw many of our Sales Associates grow and take their careers to the next level with clear paths to closing rep roles. We’ve also invested heavily in Q1 of this year in our SA Enablement & Management programs and will continue to do so. We’re working hard to get it right, and if you’re willing, I encourage you to reach out to me directly on LinkedIn and we can set up some time to connect. I appreciate your candor and am committed to making Toast a great place to work. - Aman Narang, President & Co-Founder
      2.0
      Nov 4, 2019

      Horrible Middle Management, Great Otherwise

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Clientele Great Colleagues (for the most part) Good Product Good Senior Level Management

      Cons

      Lies Work- life balance Middle Management Favoritism Credit Card Processor Posing as a POS Solution

      Viewing 79 - 81 of 1,662 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.