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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      68% would recommend to a friend

      (1,662 total reviews)
      avatar

      Aman Narang

      77% approve of CEO

      66% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      May 16, 2025

      gaslighting truely unbelievable

      Senior customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      exceptional gaslighters Beer in the office

      Cons

      Incapable of taking meaningful feedback Hates honesty either promotes undeserving, underperforming people or hires externally, nobody who knows what they are doing is in a position to make a meaningful impact.

      1.0
      May 19, 2024

      Disappointed and Frustrated.

      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO, Medical/Dental Insurance, Hybrid schedule

      Cons

      I applied for the Customer Care Specialist role. After I was hired they said we are actually Payroll Specialists. On the application under job description and roles it didn’t list ANYTHING about payroll. If it did, I would’ve passed on the job since I don’t know anything about it and don’t want to deal with payroll. I stuck it out and tried to get through training. However, it is an insane amount of information to learn and it was just shoved down our throats. We were thrown to the wolves to start taking calls on our own and I still didn’t know anything. This all could’ve been avoided if they were transparent about the job description. It seems like the turnover rate is very high because they hire classes of people every couple months.

      avatar
      Toast Inc Response
      2y
      Thank you for sharing this feedback. We'd like to better understand the situation you've described here. If you're open to discussing your concerns further, please reach out to your People Success Partner.
      2.0
      Feb 12, 2024

      Toast

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good product compared to the competition -Innovation is good

      Cons

      -Lack of diversity across the board. Let’s just say they like their toast white. -Lack of transparency when it comes to your OTE and payout. -Customer Support is bad making it incredibly difficult for AE’s to grow their business. - Leadership is inexperienced.

      Viewing 85 - 87 of 1,662 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.