Is Toast Inc a good company to work for?

Toast Inc has an overall rating of 3.8 out of 5, based on over 1,808 reviews left anonymously by employees. This rating has been stable over the past 12 months. 67% of employees would recommend working at Toast Inc to a friend and 63% have a positive outlook for the business. The best reviews about Toast Inc have been left by employees working as BDR , Software Engineer(Internship) and Sales Development Representative (SDR) .

Does Toast Inc pay their employees well?

According to anonymously submitted Glassdoor reviews, Toast Inc employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Toast Inc. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Toast Inc?

67% of Toast Inc employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Toast Inc 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Toast Inc?

Account Executive (195) , Software Engineer (58) , Territory Account Executive (51) , Sales Associate (50) , Senior Software Engineer (34) , Onboarding Consultant (31) , Sales (26) , Sales Development Representative (SDR) (24) , Senior Account Executive (19) , Manager (18) , Customer Care Specialist (17) , Sales Representative (15) , Software Engineer(Internship) (13) , Director (12) , Field Implementation Engineer (12)

What are the pros of working at Toast Inc according to real employee reviews?

"Great Culture and Support from every level of the company." ((in 231 reviews)); "Benefits are great in r and d" ((in 132 reviews)); "great people and very hard working" ((in 130 reviews)); "good work life balance for the most part" ((in 79 reviews)); "Great company culture and perks." ((in 52 reviews))

What are the cons of working at Toast Inc according to real employee reviews?

"Since the layoffs due to Covid" ((in 44 reviews)); "Managers and time management is bad" ((in 31 reviews)); "Long hours and dealing with unreasonable customers." ((in 18 reviews)); "lack of diversity" ((in 10 reviews)); "Clear favoritism by management" ((in 10 reviews))

What are employees saying about Toast Inc layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Toast Inc layoffs and their outlook for job security at Toast Inc in 2026.

What are the top reviewed Toast Inc locations?

Boston , Omaha , Chicago , New York , San Francisco , Los Angeles , Atlanta , Seattle , San Diego , Washington , Austin , Houston , Woburn , Nashville , Philadelphia , Charlotte , Dallas , Cleveland , Denver , Portland , Miami , Jersey City , Kansas City , Detroit , Indianapolis , Reno , Orlando , Boise , Grand Rapids , Raleigh

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Toast Inc

Toast Inc reviews

3.8

67% would recommend to a friend

(1,699 total reviews)

Aman Narang

76% approve of CEO

63% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.8

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.3

Senior management

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,699 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Aug 31, 2022

Great Company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Team, Ledearship, Team building, Leadership Communication

Cons

Salary is the only thing i can point oiut

3.0

Aug 30, 2022

High Turnover in Sales

Territory account executive

Recommend

CEO approval

Business Outlook

Pros

Toast truly is the best restaurant technology solution out there. And one that cares about the success of its customers. Ability to create your own schedule. Unlimited PTO, if you can take the time off. Benefits start Day 1.

Cons

Monthly quota that is pretty much unattainable if your territory falls outside of a major city hub- same quota across the org regardless of market trends. End of month "push" makes you feel like a used car salesman- basically do whatever you can to just get the deal. Burnout is fast and real. Angry customers have no other direct number to call but you, the AE. Customer Care has definitely gotten better, but we all know how customers are... Be prepared to battle with Salesforce daily - everything is always breaking due to the new processes and functionalities they create with CPQ/quoting tool. Doesn't feel like leadership is listening to their AE's. Not sure where the gap is, but AE's are definitely voicing their concerns to DM's and some even have connected with RVP's, but the only thing that has changed is high AE turnover.

Toast Inc Response

Thank you for taking the time to write this review. I'm disappointed to read that you don't feel heard by our leadership team. Transparency and partnership are critical to our success, and we regularly look for new ways to encourage employees to share feedback. While we are actively growing our teams to alleviate some of this pressure, I recognize that this role presents many unique challenges. I'd encourage you to set up some time with me, your manager, or your People Success Partner to discuss solutions. We are all here to support you. - Joe Starzec, VP of Sales

5.0

Aug 30, 2022

Great company with growing pains

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Still learning but bc they are expanding there is a lot of opportunities for development and improvement

Cons

Fast pace company growing pains.

Toast Inc Response

Thank you for this feedback and for your time as a dedicated Toaster. I'm glad you're excited by the opportunities ahead!

Viewing 991 - 993 of 1,699 Reviews

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Jobs at Toast Inc

Cashier / Boba Barista / Team Member