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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      68% would recommend to a friend

      (1,697 total reviews)
      avatar

      Aman Narang

      76% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.3

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,697 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Jul 7, 2022

      Incredible Place To Work

      Onboarding consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can't say enough positive things about Toast. I worked here both before and after the 2020 COVID layoffs and I'm so grateful to have been able to return. - Warm, inviting place to work. - Amazing product. - Good benefits and flexible schedules. - Great co-workers and managers. Our company culture is really strong and hiring reflects that. People really go out of their way to help each other. - Incredible enablement program and development opportunities. - A lot of transparency when going through promotion/interview process.

      Cons

      I don't have cons per se, but I do want to be clear about some of the challenges of working at Toast that should be considered! - While we are a tech company, we are first and foremost here to service the restaurant industry. Having a passion for the hospitality industry is a must, IMO. - We're a growing company and getting up to speed can be a bit overwhelming. The support system is there, but the first 6 months can be intense. Don't be afraid to ask for help and trust in your managers. - Teams here work very hard and are very passionate, coming from a slower paced environment might be challenging at first. - We're always adjusting and improving, and that means a lot of change. That change can be frustrating to some. If you can embrace it though, it's very manageable and there is a lot of grace given by leadership.

      avatar
      Toast Inc Response
      3y
      Thank you so much for sharing this review. The information you've provided here will be incredibly helpful for potential future Toasters. I'm so glad to read all of the reasons why you love working at Toast, and thankful you were able to come back to the team. Keep up the great work, and please let me know if there's anything I can do to help you thrive! - John Akalaonu, VP of Customer Onboarding
      3.0
      Jul 6, 2022

      Toast is GREAT and TERRIBLE!

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - You get paid well when you stay. - Time off is generally not denied. - Because many of the people who work here are restaurant folk, you will find remarkable human beings with irrepressible personalities at every turn. - Toast really tries to take care of you on company events. QBRs and annual sales meetings are fun and well catered. They give you time to explore the place they've just flown you out to. - You can move into awesome positions from here.

      Cons

      -Pay is on the backend. Your customer have to go live for you to get paid. Restaurants take a LONG time to go live. - Rewards for overachievement tend to be RSU's which take 4 years to vest. -There is an annual over-attainment bonus which you won't get if you leave before January and is often +$20k. -Leadership is concerned with making themselves look good no matter the effect on subordinates. But, it's sales. So if you preform well, you'll be rewarded and left alone. -You are the BDR, the account manager, the closer, and the support tech. They tell you you've come to hunt new business, but you are really responsible for everything because Toast's support structure are awful. -Some of you pay is based on the performance of onboarding which you have no control over, insight into, or communication with.

      avatar
      Toast Inc Response
      3y
      Thank you for taking the time to share this detailed feedback. I'm glad to hear there are many aspects of life at Toast that you're enjoying, and that you feel connected to the restaurant community. However, it is disheartening to read the concerns you've mentioned here. We understand this role can be challenging, so we're constantly working to improve the experience for our team so they can focus on what they do best: selling. Our compensation plans have been designed to align and balance the company's goals with the best interest of our team, and they are always evolving. To this point, I value your input and will incorporate it into our planning process for our 2023 compensation plans which we are kicking off later this month. I'd love to discuss it further if you're up to it. Please put time on my calendar- my virtual door is always open. - Joe Starzec, VP of Sales
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      ReviewsToast Inc reviews

      Glassdoor has 1,806 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.