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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      69% would recommend to a friend

      (1,668 total reviews)
      avatar

      Aman Narang

      78% approve of CEO

      67% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,668 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Apr 22, 2022

      No people skills will push people out

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO, remote, good intentions

      Cons

      Full of people that like to hear themselves talk. Yeah they’re smart but with zero self awareness or relational traits unless it’s the face they’re putting in front of higher ups. Other reviewers are right, don’t come here for the culture because you won’t feel welcome.

      avatar
      Toast Inc Response
      4y
      I am so sorry to hear that this has been your experience at Toast. Building an inclusive culture where all Toasters have the opportunity to thrive is a top priority for us. We are also very dedicated to managerial training. We do often promote individual contributors into their first management role, and although that's exciting from a career development perspective, we also recognize that we have a responsibility to equip those individuals with the skills they need to best support and grow their teams. I'm sorry to hear this hasn't been reflected in your experience so far. I would strongly encourage you to reach out to your people success partner to see how we can better support you.
      5.0
      Jun 17, 2021

      Best career move I’ve made

      Onboarding consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve worked for large, well known, very established corporations for years. I left these companies because they made you feel like nothing but a number. I was hired at Toast in the past month and I can confidently say this is the best career move I’ve ever made. The people have been wonderful. Even my husband hears a difference on my Zoom meetings - he says everyone sounds positive and upbeat. Only a few weeks in and it couldn’t be more apparent that Toast genuinely cares about their employees. They’re innovative, creative, empower their employees, encourage time off, are constantly growing and look out for their people. This feels like home already and I see myself here for the long haul.

      Cons

      Learning virtually is always a challenge but the people are supportive and want you to succeed. I don’t see any cons so far. Some may consider the constant change a challenge - but I see it as a positive. Be ready to be agile and pivot on processes, they’re open to new ideas and not a lot of red tape, allowing employees to be innovative and provide feedback for improvement.

      avatar
      Toast Inc Response
      4y
      Wow- I loved reading this review! Thank you so much for sharing all the things that you love about your Toast experience. I appreciate your perspective on virtual learning- I certainly agree that it can be challenging. We are building out the CS Enablement team and they will be focused on ensuring our CS'ers have the knowledge, skills and tools to do their jobs successfully and thrive. I am please to read your positive comments around the tools and resources we've provided. We know how crucial it is to set everyone up for success. I can't wait to see all of the great things that you accomplish at Toast! - Emmanuelle Skala, SVP of Customer Success
      3.0
      Jan 28, 2021

      Room for improvement

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Front line camaraderie Unlimited PTO Easily achievable incentive/bonus structure

      Cons

      Over promise, under deliver On brand, off mission Inconsistent messaging Top heavy Profit over team High burnout Inexperienced middle management Lack of growth and development Biased, convoluted interview process Favor external over internal candidates Monoculture Below market pay Buzzword/industry jargon champs Meetings on meetings on meetings, about meetings

      avatar
      Toast Inc Response
      5y
      Thank you for this feedback. Although I am disappointed to hear that you didn't have a more positive experience at Toast, this information helps us understand where we can do better as an organization. I'm not sure when you left Toast, but I am pleased to share that we have already made progress in many of the areas you've highlighted, including career development, manager training, and recognition programs. I am sorry that you felt under appreciated during your time here. I know I speak on behalf of the entire leadership team when I say we are incredibly grateful for our Toasters' dedication and hard work. It seems like you have a lot on your mind and I believe we'd both benefit from further discussion. Please don't hesitate to reach out to me directly. - Emmanuelle Skala, SVP, Customer Success
      Viewing 103 - 105 of 1,668 Reviews
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      ReviewsToast Inc reviews

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