Toast Inc reviews

Every department uses different software, so the right hand doesn't know what the left is doing. Data is everywhere, it's not a good thing. People utilize it to fit their narrative in order to be seen as experts and meet their OKR's instead of being given the time needed to get the full picture, especially if it shows Toast in a positive light. No identified user accessibility requirements tied to position level, so you're left fighting for access. Legacy employees voices hold so much weight and respect that new employees are assumed to be the ones in the wrong. Different company standards for new employees in comparison to standards set by department. Death by meetings that could have been emails and interrupt time to actually complete work.

Territories are constantly changing. I’ve been with Toast for multiple years, I’ve seen my territory change/shrink 7+ times. The latest change has negatively impacted my role at Toast making it extremely difficult to hit quota. This results in high stress and less commissions. Negotiate your pay as you will not receive a base increase even though your role has changed drastically over the years. New hires are being hired in at $10k more on base than what I make today, this doesn’t sit well for those who helped build the company to what it is today. New hires will also benefit off the time you spent growing your zips. Over 40% of my territory was given to a new rep who is working many inbounds in an area I didn’t want to lose and spent so much time making a name for myself (aka being mayor of my town). Once you get a year under your belt expect to spend 50% of your time managing customers who are unhappy with support and not getting much help from outsourced teams. Also expect a lot push back from other teams when asking for assistance to support customers. Expect to be the customers main point even though you’re told not supposed to be. Not all Tams are the same but you will be compared to all Tams