Toast Inc reviews

No work-life balance at all. Metrics and goals are set by those who have never done the job, so don’t really know what they’re asking from their employees. Thus, you end up having to work at least 10, more often 12, sometimes 14 hours a day just to barely hit your numbers — unless you want to work weekends too.

There is no career growth for Customer Care agents, once you are on the Customer Care team they do not want to get you out of it. If you are an educated individual and looking for experience and growth, do not come to Toasts. Toast loves to move up people that have worked as a server or in a restaurant most of their life, but do not seem to move up people that have worked hard for an education. The top three things that will get you some career growth within Toast are 1. Working most of your life in a restaurant, 2. Being friends with management, 3. being friends with most the people on the team that you are trying to get onto.