Toast Inc reviews

3.8

69% would recommend to a friend

(1,676 total reviews)
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Aman Narang

79% approve of CEO

67% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,676 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Jul 7, 2020

Great Place to Work

Recommend
CEO approval
Business Outlook

Pros

Awesome company culture, great communication. Feels like a community. Lots of learning opportunity and people willing to teach and mentor. Great base and great commission.

Cons

Work/life balance is hard to maintain at times.

3.0
Jul 7, 2020
Recommend
CEO approval
Business Outlook

Pros

Good base, flexible schedule, generally fun job, great resources. I would have stayed here if my coworkers were less negative and if I actually had a sales territory with any opportunity. If you get a good inside sales rep, it’s amazing.

Cons

Takes months to get commission, too many sales reps in tiny territories. They actually give new reps a fifth the market size in some situations, compared to senior reps. You’ll be thrown into an area and work it for a few months until you basically have to pressure small business owner’s time buy something they don’t need or can’t afford. It is a great product, but it’s not a fit for everyone. They’ll say that, but then scold you for not selling to the 80% of your territory that could be mom and pops. Half the deals you sell will never “go live” months after you sign it because the support isn’t there after your sale from other teams. Engineers are always short staffed and you can’t even schedule things. I worked here over 6 months and hit quota- but only made about 4K total commission because not enough “went live” in time for me to figure out it’s a trap. They base your territory size off a consensus that was done over 10 years ago, so you’re more safe in a growing market. You can’t sell to places with more than 10 locations, so you better hope you don’t have a lot of chains in your area- you can’t sell to them, but they’re factored into you territory size.

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Toast Inc Response
5y
Thank you for sharing this valuable insight. I am happy to hear that there were parts of your Toast experience that felt rewarding and fulfilling to you. It is very important to provide employees with the resources they need to succeed, both professionally or personally. The concerns you brought up here are things we take very seriously at Toast. Our goal is always to empower our sales teams to successfully partner with the restaurant community, even if our products are ultimately not the best fit. I am sorry that you did not feel this while working with us. Our employees are our most important resource and we do our best to ensure that everyone feels valued and respected as a Toaster. I would welcome the opportunity for further discussion. - Jonathan Vassil, SVP/ GM, SMB
3.0
Jul 7, 2020
Recommend
CEO approval
Business Outlook

Pros

Toast is a great company with good benefits, and looks good on your resume.

Cons

Extremely political environment. Management will work you to the bone and push you to overperform no matter what. Pay is bad for the amount of work, hours, and stress.

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Toast Inc Response
5y
Thank you for taking the time to share this feedback with us. Since you are a current employee, I am optimistic that we can use this review as an opportunity to connect and improve your experience at Toast. The concerns you mentioned regarding compensation is something we are working on. I hope the recent conversations during our all-hands meetings have been helpful in understanding our compensation and total rewards philosophy. This is an ongoing conversation, and I hope that you will continue to be a part of it by providing feedback along the way. We deeply value our employees and want to make sure our total rewards program is reflective of that. In regards to your other concerns, I urge you to reach out to me or your PSP to discuss further. I recognize that many Toasters have been working extra hard over the past few months as we adapt to the repercussions of COVID-19, but we are determined to return to a healthy work-life balance. We are here to support you however we can. - Jonathan Vassil, SVP/ GM, SMB
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Glassdoor has 1,785 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.