Toast Inc reviews

I had wrongly assumed that there would be elements of a software company type culture where people are empowered, given autonomy to make decisions as knowledge workers given the nature of the product. I was very off the mark, The leadership culture is old fashioned, lacking trust and out of touch with modern software companies. (I’ve worked in many). People are afraid to challenge management for fear of lay offs (which are regular). There’s no clear direction or goals leaving people questioning if there doing the right work, this then works in the favor of redundancy cycles as there’s nothing defined as valuable work.

- The Chennai office has experienced significant attrition due to recent local leadership changes - Some new leaders have created a toxic environment by frequently undermining and disrespecting the efforts of the existing team - Morale has dropped sharply as multiple experienced contributors have been pushed out or felt forced to leave - Communication from certain individuals in local leadership has been consistently demotivating and unprofessional, with public criticism that borders on personal - There appears to be a power dynamic where a few individuals have formed a clique, creating an unhealthy working environment for others