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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      69% would recommend to a friend

      (1,672 total reviews)
      avatar

      Aman Narang

      78% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,672 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      2.0
      Oct 4, 2019

      Couldn't even put up with more than three months here

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      They had great benefits and a decent community feel amongst team members. I didn't dislike my coworkers, I thought they were all great people.

      Cons

      The work was trash. I worked as a Tech Expert at Apple for three years and I though THAT was bad. They sent us to Omaha to "train" when it was a waste of time and money and we sat in a classroom and looked at powerpoints. The work was beyond overwhelming in their support section, I knew a few people there in other roles who would constantly say they wanted to quit. Tier one support is treated like dogs. And they expect you to stay in that position for at least two years. They cared more about taking on more restaurants than they did training them. An excuse I would hear often was "well sometimes the restaurants didn't want training" which is absolute garbage when you have restaurants calling in who have been live for a week and never closed their cash drawers, don't know how to log into the app, and so many other basic stuff that they should have been trained on.

      avatar
      Toast Inc Response
      6y
      This was tough to read as it could not be farther from the experience that we hope all employees have at Toast. In fact, what you’ve described is the exact opposite of it. While I’m not sure when you left, we have been making continuous investments in customer education and training. Support employees are some of our highest impact employees, and we care deeply about their happiness and overall well being. I appreciate you sharing your perspective and would be happy to connect through LinkedIn should you wish to discuss further. - Emmanuelle Skala, SVP Customer Success
      2.0
      Sep 26, 2019

      Toast

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits that came with the company, they provided great benefits like free snacks, beer, great PTO, sick time, maternity leave etc. Great coworkers, etc

      Cons

      The managers, they did not build you up to grow your career, they only cared about their careers, they cared about profit, they had a "no ego" saying but it was all about ego in the office.

      avatar
      Toast Inc Response
      6y
      Thank you for sharing! I’m disappointed to hear this feedback as “no ego” is such a core part of our culture here at Toast. If you have additional feedback about your experience with our management team, I welcome you to reach out to me directly on LinkedIn as I want to make sure that we stay true to our values. - Annie Drapeau, CPO
      5.0
      Sep 25, 2019

      The Best Place To Work

      Bdr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company culture, team attitude, no ego, work hard play hard

      Cons

      None it’s the best place

      Viewing 1522 - 1524 of 1,672 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,780 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.