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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      3.8

      69% would recommend to a friend

      (1,674 total reviews)
      avatar

      Aman Narang

      79% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,674 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Jul 29, 2020

      Horrible Support but decent product

      Senior network engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Open concept work environment is nice

      Cons

      Horrible support and lack of communications with Employees and more Chiefs than Indians

      avatar
      Toast Inc Response
      5y
      I appreciate you being candid. This one was hard to read. I speak for the entire leadership team when I say that listening and responding to employee feedback in a transparent way is always top of mind. We are far from perfect in this regard, but continue to make improvements in how we communicate with employees and take action on feedback. It sounds like you had a tough time here. If you’d be open to it, I would be interested in hearing more. Please feel free to reach out directly to me to continue the conversation. - Hugh Scandrett, Senior VP, Engineering
      3.0
      Jul 7, 2020

      Great Company Has Lost Its Way

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Toast is a great company with good benefits, and looks good on your resume.

      Cons

      Extremely political environment. Management will work you to the bone and push you to overperform no matter what. Pay is bad for the amount of work, hours, and stress.

      avatar
      Toast Inc Response
      5y
      Thank you for taking the time to share this feedback with us. Since you are a current employee, I am optimistic that we can use this review as an opportunity to connect and improve your experience at Toast. The concerns you mentioned regarding compensation is something we are working on. I hope the recent conversations during our all-hands meetings have been helpful in understanding our compensation and total rewards philosophy. This is an ongoing conversation, and I hope that you will continue to be a part of it by providing feedback along the way. We deeply value our employees and want to make sure our total rewards program is reflective of that. In regards to your other concerns, I urge you to reach out to me or your PSP to discuss further. I recognize that many Toasters have been working extra hard over the past few months as we adapt to the repercussions of COVID-19, but we are determined to return to a healthy work-life balance. We are here to support you however we can. - Jonathan Vassil, SVP/ GM, SMB
      2.0
      Jun 4, 2020

      Underappreciated, underpaid, & micromanged

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      At first the company was everything I had dreamed of. Modern office spaces, free snacks & BEER!! It had an appearance of being a dream of a job. The "unlimited" PTO was also an amazing benefit offered.

      Cons

      The Customer Success team is treated like the scum of the company. They are looked down upon by other departments & a majority of the day to day workload is put on to them. The team is micromanaged & the only thing that matters is stats. 50% of the company was laid off back in March. They have started bringing people back, but no one for the Support team, even though call volume is 30% higher than what it was prior to the layoffs. There was not an annual pay increase. They criticize you for using the "unlimited" PTO. There is no longer 401k matching. The mood overall of lately is "Deal with it or leave".

      avatar
      Toast Inc Response
      6y
      This was a tough review to read, but thank you for sharing your perspective. I recognize that it is a difficult time for the Customer Success Team and we’re actively working to provide a better experience for you and your teammates. As the leader of this team, I want to acknowledge how much I and the entire Toast team appreciate your hard work and passion for helping our customers succeed. You have and always will be a crucial, meaningful and impactful part of the Toast team. We’ve unfortunately had to make some difficult, necessary and temporary changes to our benefits and merit cycle due to the ongoing pandemic, While certainly not a replacement, we hope you’ll find value in our recently announced summer hours and home office provision policies. I encourage you to continue to share your feedback, as it's crucial to help us understand how the changes we're making are impacting your experience. As always please feel free to set up time for further discussion with me, your manager or your PSP. -Emmanuelle Skala Sr. Vice President Customer Success
      Viewing 151 - 153 of 1,674 Reviews
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      ReviewsToast Inc reviews

      Glassdoor has 1,782 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.