As with any start-up, early tech. company, certain practices are frustrating. Compensation does indeed still come to the forefront.
With the freedom Toast provides you to perform your job independently, many managers do not seem to have an accurate grasp or grounds of how to judge their reports performance when it does come down to reviews and talks around compensation. There is little oversight from these managers and their process of reviewing their reports and constructively providing areas to improve was vague, ambiguous, and felt crafted and left myself with little material or actionable feedback for areas where, from their basis for judgement where I could improve and how I could personally use my skills to improve those areas . A recently enacted new policy to disclose salary ranges for specific roles within the company felt like a huge step towards salary transparency. However, numerous employees in aforementioned role make significantly above the high end of this newly disclosed salary range. This was conveyed by a manager to myself personally all employees within my role were compensated within the disclosed range. From first hand, knowledge of my colleague's compensation, I knew this had no truth whatsoever to it. Seeing this brings question to the transparency of this policy whatsoever. It also creates a level of distrust and dishonesty which is disheartening, especially based on the values the company prides itself on. Toast is great in many ways, compensation did always seem to be sticking point however it appeared they were making active strides towards being more transparent. The whole process, and disclosing of salary ranges that apply to some (we were clearly told all) within a role but not all seems unfair, and leaves with a feeling of distrust, dishonesty and that the entire process is even less transparent than before. 4 Stars originally, was hoping changing in comp. structure would bring it to 5. The entire process left me with a bad taste in my mouth and really does overshadow all of the things I do enjoy about Toast. It changed my opinion significantly.
