Toast Inc reviews

3.8

68% would recommend to a friend

(1,662 total reviews)
avatar

Aman Narang

77% approve of CEO

66% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Sep 22, 2018

Good place to work

Recommend
CEO approval
Business Outlook

Pros

Pay & Benefits Unlimited PTO Culture & People

Cons

Lots of growing pains Very busy and stressful at times

avatar
Toast Inc Response
7y
Thank you for sharing your feedback. Our people, culture, and benefits definitely make Toast an exciting place to work, and I can empathize with some of the stress and growing pains that come with rapid expansion. However, with all this growth, there are many exciting milestones on the horizon. Thank you for being a part of the team! - Herb Dilema, Director, Customer Support
1.0
Sep 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Rapidly growing company with a high evaluation value

Cons

Ridiculous work requirements - 60+ hour weeks required. Booked out on appointments as much as 12 weeks ahead, 60+ hours. Unlimited PTO policy, but almost all requested denied. Salaries 40 to 50% under market standard. 15+ hour days normal. Poor yearly evaluations given to prevent having to give raises. Now asking for weekend work as well. Benefits that were cornerstones of hiring being taken away one by one. Almost never get breaks for meals, much less just breaks, even though we should "feel empowered to take breaks," the scheduling and customer needs do not allow for them. Doesn't pay missed meal break penalty pay. Management bonuses based on productivity numbers. Company management and founders are probably just trying to drive the stock evaluation price up so they can bail and make a fortune while the people in the field actually doing the hard customer facing work will be stuck with their stocks for a year after the company goes public, is sold off and then drops drastically in value.

avatar
Toast Inc Response
7y
Thank you for your candid feedback. I'm really sorry to hear that your experience is as described. My goal is to ensure that our FIEs have a positive work experience and that, despite hypergrowth, we are maintaining work/life balance for the team. Many of the challenges you described are deeply troubling to me as there are measures in place to mitigate these issues. I understand that as we grow there will be the need for continued improvement, and I can assure you that I am committed to developing solutions. However, there are some points mentioned that lead me to think that there might have been a miscommunication or misunderstanding. I would appreciate the opportunity to speak with you to go over these. Please feel free to reach out to me to discuss further. If you prefer to remain anonymous, you can use Officevibe to reach me. - Ellery Fink, Senior Director, Services
1.0
Sep 18, 2018

Nightmarish

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited paid time off. That’s it.

Cons

Management lets harassment slide if you’re friends with them

avatar
Toast Inc Response
7y
I am very upset and sorry to see this. This review is extremely concerning as we do not take allegations around harassment lightly. I am uncertain as to what transgressed, but I strongly urge you to reach out to me or our HR team so that this can be addressed. We want to discuss the matter and learn more, as we do not tolerate harassment of any kind in the workplace. - Chris Comparato, CEO
Viewing 1597 - 1599 of 1,662 Reviews

Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.