Toast Inc reviews

3.8

69% would recommend to a friend

(1,662 total reviews)
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Aman Narang

77% approve of CEO

65% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Toast truly is a great product that people enjoy using.

Cons

My management started amazing and truly went down hill quickly once my manager moved on. Sales at Toast is truly a system of the haves and have nots. If you in the good graces of management you will be given opportunity, money, autonomy. However if you not the job is much more difficult. During my time at Toast I watched my team have attrition at over 70% due to these factors. And when it came time for me to leave I was lied to about what my compensation would be.

1.0
Mar 5, 2020
Recommend
CEO approval
Business Outlook

Pros

Outside sales so you have the freedom to find a job you'll actually enjoy.

Cons

Toast was probably the worst professional experience I've had. The company is so White and they don't hide it. The management is made up of mostly white males and it seems like they put in no effort to create a diversified workplace. Boys Club that hires all management from a Golf Company called Golf Now, also seem to only promote people associated with Golf Now. The product is half-baked with endless customer support issues that can't seem to be resolved. The freedom you get from outside sales is nice but this job really requires 10-12 hour work days due to the inefficiencies of prospecting door-to-door.

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Toast Inc Response
6y
Thank you for sharing this perspective with us- we’re so sorry to hear this was your experience working at Toast. We agree that a focus on bringing diverse groups of people into Toast is incredibly important and are taking active steps towards building and implementing programs to help drive inclusion within the organization. That being said, we recognize there’s still a lot of work to be done and acknowledge we are far from perfect, especially when it comes to getting everything right in this work. We wish we could change the experience you had and appreciate your feedback, as it offers us insights on where we have room to grow as an organization. - Annie Drapeau, CPO
3.0
Dec 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Cool swag and good snacks

Cons

Sales culture is different than the rest of the toast’s culture. It comes from leadership down. They sell this idea of equality and say they value individuals, but that’s a lie. They only value dollars. People can be horrible to other team mates as long as they hit the magic numbers. They get us to buy into the lie that sales behaves like other divisions of the company, but it’s not true in any way. Toast is a sales machine that only cares about what you can do for them. They use you up and toss you to the side when they are finished. Unless you’re a frat bro that’s ready to get drunk at every company event, you don’t really fit into sales.

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Toast Inc Response
6y
This one was tough to read. I’m sorry that your experience at Toast has fallen short of your expectations, and frankly, what I expect from our team. We care deeply about the success, happiness, and well being of all Toasters. I would love to put time on the calendar for us to talk about the behaviors that you’ve noticed and how we can work together to make this right. I would particularly love your insight on how we can address the drinking culture that you’re speaking to. While we host a number of social events, drinking is by no means an expectation for fitting in. I value your feedback and hope that you feel comfortable reaching out so that we can talk through this. - Aman Narang, President & Co-Founder
Viewing 25 - 27 of 1,662 Reviews

Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.