Tory Burch reviews

Expect returns and irate customers due to low quality for the price of goods we're selling. Luckily there is a liberal return policy with company support for repairs, discounts on new products, etc. Some store managers are complete bull-shit artists and higher level regionals, corporate partners, executives, etc. fall too easily for it. "Assume positive intent" is too often thrown around. There is also little you can do in terms of disciplining employees. The company is SO AFRAID of a lawsuit that there have been very questionable situations where we have been instructed to essentially sit idly by. "Assume positive intent." There also is little promotion from within. The company loves to hire from the outside, and as we grow bigger and faster I have met several unqualified or out of touch employees. In a few years, I have seen MAYBE 2-3 promotions company wide. While the brand vision IS strong (as noted in the Pros), they need to figure out means and ways to reward deserving employees and weed out those not performing. The early success the company was met with, masked a lot of flaws and concealed underperforming individuals and antiquated procedures. I think you will see a lot of changes in the next coming years.

-Stressful physical work environment. There seems to be no reasoning behind the way teams are physically grouped together. You have sales people on top of seamstresses who's desks are all in front of a PR director's office. The office is already kind of loud and crazy, and its hard enough to focus and get your work done. There also aren't enough large rooms for meetings. A lot of time is wasted everyday either waiting for a room to open up or searching for a open room (or space) to hold a meeting. -On the topic of meetings, there are so many pointless meetings... Meetings to discuss or revise the flood of 'new' processes or onboarding people who constantly need things re-explained to them in person. You can sit in meetings that aren't even relevant to you all day. By the time its 6pm, you'll finally have time to do your own work. -The company grew way too fast for its own good. The company is still operating as a small company, leaving its understaffed employees to 'wear multiple hats' and take on responsibilities that are not in their job descriptions. Important teams and overworked assistants are not getting enough support. Its one thing to 'earn your due' and climb the ladder. But so many heavy responsibilities are laid onto assistants & associates who do not have enough experience or time to manage everything. So often, things fall through the cracks b/c there is not enough people to handle all the crazy things that happen. Instead, the company focuses its time and resources hiring higher level executives who may or may not have the knowledge or experience running and growing a fashion company. The company seems to like hiring upper management from outside industries who try to run the business and implement strategies as if it is a tech giant. Hello - you're trying to sell clothes and shoes and wallets, not iphones and laptops. Of course, a lot of these strategies fail for this reason, which means more work for everyone when things have to be changed over night. -Things only ever seem to happen if it is an emergency, and everything needs to be done so urgently. People only seem to react to changes in the business rather than implementing smart strategies that can really produce long-term growth. -Working at Tory was like working in the dark ages, where everything is so disorganized and no one knows the answer for anything. Since the company grew so fast, and has not properly invested the resources needed to establish the necessary systems to support such a large fashion company. Instead, everything is tracked and done in excel. So much time and energy is wasted in creating manual reports and manually updating multiple outdated systems.