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Total Quality Logistics

Engaged Employer

Total Quality Logistics reviews

4.3

83% would recommend to a friend

(9,988 total reviews)
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Ken Oaks

90% approve of CEO

81% positive business outlook

Total Quality Logistics has an employee rating of 4.3 out of 5 stars, based on 9,988 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Total Quality Logistics employee rating is 23% above average for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Dec 28, 2012
Recommend
CEO approval
Business Outlook

Pros

* Environment- Even though it is sales, they set it up like a "team environment" so you have people to pick you up on the bad days. Do a lot of fun things like paid parties/happy hours, family outings, giveaways (I had a friend win a trip to Ireland), and I even had beer delivered to my desk on a few Fridays *Training- I loved the training programs. I use the skills I learned in them in everyday life. Saved a ton of money for my friend for her wedding because I became an expert negotiator. Also use them for interpersonal stuff. they teach you to use questioning for needs assessment which you can also use in everyday life conversations. *Transparent- a lot of sales is kind of "snakey" or dishonest where at TQL they wanted us to be up front with customers and be ourselves (use our personality, not a script). Also, how much everyone makes there is published for everyone to see

Cons

*It is a very reactive job...you "never know when lightning could strike" so if you have a hard time going with the flow it makes it difficult. My account became popular in a short amount of time but I have a tendency to be a control freak so I got stressed out and fearful of making a mistake. You have to be confident in making quick decisions and also not let it get to you when you hear a lot of "no"s at first. The people on my team who could just go with it and didn't care to put themselves out there seemed to do very quickly *Takes about 1-2 years in selling on average to build your book of business so not the big money right away and a lot of hard work initially. Although, once you get up and going, they give you assistants and a team and it feels like the assistants start doing most of the hard stuff after that. It's not hard to be in 6 figures after 2 or 3 years. Just have to hack that first year which is hard *The hours are long- can be longer even if you want to put the extra work in. They tell you that up front though so it wasn't a big surprise. The saturdays I had to work I actually earned a lot of saturdays off so I didn't have to do many after the first month or so. But in sales training (after month 4) I was working like 55- 60 hours a week some weeks to get my business up and going quickly

2.0
Dec 27, 2012
Recommend
CEO approval
Business Outlook

Pros

Unlimited earning potential, Pays a decent salary while trying to build your business. Sense of comaraderie among employees. Great benefits. Parties and other "extras" for employees. Nice gym at headquarters

Cons

Turnover rate is between 75 and 80%...and those are their numbers, may be worse. You live in constant fear of being fired...and you probably will be. I was doing ok with low margins and high volume. My boss made me turn away "cheap freight" whice left me with very little then he fired me. You are encouraged to lie to your customers. When employees are fired (every day) managers give their customers to the same brokers who are already doing well. The rich get richer and the poor get poorer. They expect you to work a lot of hours. You are looked at as a slacker if you work 40-50 hours a week

2.0
Dec 25, 2012

Corporate America at its worst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great business model and they give you all of the tools you'll ever need to succeed. Upper management really tries to make the working environment more tolerable, and gives the satellite offices free reign to have events to lower the stress level of the job. Change your life type job if you come in with the right mentality.

Cons

-- Gross overcoaching/micromanagement -- Favoritism during prospecting disputes (if you get ruled against and put up any kind of resistance, you're red flagged for "negativity") -- Two faced management fraternities (all fun and games during beer drops and cornhole tourneys, but everyone is on pins and needles. Step into a GSM's office and who they are really comes out) -- Until you pay your draw off you're nothing (pretty much quoting an STL) -- Double standards for the office favorites -- If you have an opinion, better keep it to yourself. Can't trust anybody and they'll tattle on you in a second to get a shot at your customers after you've been canned. -- General sleaze -- numerous incidents of managers engaging in inappropriate activities with people they manage -- obviously people that turn them down are afraid both of getting redflagged and afraid of talking to management about it -- Can't speak for every satellite office but mine was pretty much a cult centered around the GSM (person who runs the office) -- After being out of there for a while I guess the most disturbing thing was how group activities were such fun and you really felt like a team, but not even an hour later they'll be calling someone in to the office and sending them packing. You could never trust management and near the end of my time there I was constantly scared and just kept my head down and pretty much never spoke to anyone. You'd hear all the brokers that paid off their draw and were on commission hamming it up all day long while their assistants would handle their account, and all of the guys like me (who were on the way up the chain) frozen in their chairs afraid to say or do anything. I'd say this is a good job to take if you've got industry contacts and can build a quick book of business, but even then if you have any kind of opinion about anything company related (and it's not 100% positive) they'll throw you out in a hot minute.

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