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TouchPoint Support Services

Engaged Employer

TouchPoint Support Services reviews

2.9

41% would recommend to a friend

(374 total reviews)
avatar

Robert Tindell

49% approve of CEO

34% positive business outlook

TouchPoint Support Services has an employee rating of 2.9 out of 5 stars, based on 374 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchPoint Support Services employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

374 reviews
2.0
Mar 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Touchpoint services is another one of those global conglomerate food companies that service anything from Campus' to hospitals. There are many opportunities for you to advance into the company and eventually get a management position or raise. If you work full time you can get hours and there was health insurance included - Overtime is there if you want it

Cons

- Coworkers (especially older ones) will look down on newcomers and be passive aggressive and harass you if you don't complete your work in time and just in general - The company expects personalized service for each customer AND you must be fast doing it - Coworkers are unresponsive and carry a permanent scowl from years of drudging away at this job(I once said good morning 3 weeks in a row to one of my older coworkers without as much as a head nod of acknowledgment) - Stock levels being missing or not refilled in a timely manner by other members of the team impedes your progress and soon becomes a logistical nightmare in a job where even losing 5 minutes could snowball into 30+ minutes - Management promised a 10-minute break for every 4 hours of work but you'll be lucky if you are even able to get a drink of water without coworkers and management hassling you about it - A VERY physically demanding job, you have to walk and run around the entire location serving every patient without a chance to catch breathe - In addition to this being twice (or maybe even 3) times as harder than a comparable job at a local restaurant or fast food chain store you still get minimum wage - The theme of the location and geographic area is predominantly Christan but it feels weird and even insensitive to other religions to shoe-horn the theme into every part of the service. - Because of the physically demanding aspects of the job if you don't get a full 8 hours of sleep beforehand you will be physically exhausted to the point of falling asleep immediately when you get home only to wake up and do it again

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TouchPoint Support Services Response
6y
Hi there, thanks for leaving us a review. We believe healthy relationships between managers, their employees and co-workers are very important. Please reach out to your HR support team. They'll be able to help you with the specific issues you're facing. Thanks for being a part of the TouchPoint family and taking the time to provide constructive feedback.
1.0
Jan 10, 2019

TouchPoint is the worst when dealing with it's employees.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best reason to work for Touchpoint is because there would be no other jobs available at the time.

Cons

The downside of working for Touchpoint is your health and well being.

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TouchPoint Support Services Response
6y
Hello there, thanks for taking the time to leave a review. We know our associates work very hard each and every day. If your manager is not doing a good job of appreciating your hard work or recognizing you, please connect with our HR Support Team. Without your contributions, we can’t serve our patients to the best of our ability. Thanks for being a part of the TouchPoint family and taking the time to provide constructive feedback.
1.0
Dec 18, 2018

Not a very good start

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So far none , but it's a job for now

Cons

They just took over housekeeping for are hospital , seems very unorganized and a little shady .Benefits are not very good, basically your gonna get a health care plan off the Obama care exchanges.

avatar
TouchPoint Support Services Response
6y
Hi there, thanks for leaving us a review. Please reach out to your HR Support Team. They’ll be able to help you with the specific issues you’re facing. Thanks for being a part of the TouchPoint family and taking the time to provide constructive feedback.
Viewing 283 - 285 of 374 Reviews

Glassdoor has 386 TouchPoint Support Services reviews submitted anonymously by TouchPoint Support Services employees. Read employee reviews and ratings on Glassdoor to decide if TouchPoint Support Services is right for you.