TouchTunes reviews

2.9

43% would recommend to a friend

(129 total reviews)
avatar

Ross Honey

32% approve of CEO

27% positive business outlook

TouchTunes has an employee rating of 2.9 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchTunes employee rating is 22% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

129 reviews
1.0
May 22, 2025

Incompetent top management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Many skilled technical specialists, which partially offsets the poor leadership. - Good work-life balance. - Positive and friendly team atmosphere. - Managers don’t fully understand how long tasks actually take. As a result, you may either end up doing a lot of extra work and develop your skills quickly, or finish your own tasks by midday and have plenty of free time.

Cons

- Most managers do not provide tangible value and are practically irreplaceable, which results in a lack of new ideas and stagnation. - The company adopts unconventional practices — if you're not aware these aren't industry best practices, it could negatively impact your professional development. - Some key business functions are outsourced, which undermines the company’s long-term stability. - When faced with a choice between an effective solution and an easy one, the easy option is usually chosen. - The company suffers from significant technical debt. - Known issues are often ignored. A recent product launch exposed a host of predictable problems that had been evident a year in advance. - Leadership lacks strategic vision and operates under the illusion of being a successful “quasi-monopoly.” In reality, market risks are being ignored, and if a well-funded competitor appears, the company could collapse like a house of cards. - Many teams are over-dependent on specific individuals — the departure of one key person can break an entire area of the business. - Salaries are below market average, which affects the overall level of talent. - Top management is unable to clearly articulate the goals of their initiatives and how success will be measured.

4.0
Nov 16, 2018

Excellent place

Recommend
CEO approval
Business Outlook

Pros

- Great vibe - Big products and recent technical stack - Good mentality

Cons

- Not that much vacations - Sometimes a bit too much of administration to get things done

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TouchTunes Response
7y
Thanks very much for your positive review! Our Montreal team is doing great work and building a great team vibe while doing it. I appreciate your advice - I have looked at the unlimited time off policy and I am interested in it. I am going to put it on the list of things we evaluate for 2020.
1.0
Apr 25, 2023

A mess.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a very cool product here. The teams have lots of brilliant developers and designers. I’ve learned so much here from my colleagues and coworkers at the same level of the organization as me.

Cons

There is absolutely no management above managers and below the top of the company. It is functionally anarchy. There are major re-organizations and departures regularly.

avatar
TouchTunes Response
3y
I can feel your frustration, and I regret that you perceive the company this way. I always say that change is hard, and we are on a journey to change and drive a new wave of growth for the company. This may be what is causing some of your perceptions. Through OKRs and our monthly all hands, we expend a lot of energy setting and communicating the priorities, so it is disappointing that this isn't registering . You appear to be in our product development organization. While it is clear you aren't happy, I am pleased that as we have grown the team by almost 40% in the last 10 months, our employee Net Promoter Score (eNPS) is 43, and anything above 30 is considered good. Feel free to contact me or Quentin, our CTO, by email or Slack if you want to chat. Thanks, Ross, CEO
Viewing 85 - 87 of 129 Reviews

Glassdoor has 135 TouchTunes reviews submitted anonymously by TouchTunes employees. Read employee reviews and ratings on Glassdoor to decide if TouchTunes is right for you.