Trader Joe's reviews

4.1

82% would recommend to a friend

(10,578 total reviews)
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Bryan Palbaum

73% approve of CEO

72% positive business outlook

Trader Joe's has an employee rating of 4.1 out of 5 stars, based on 10,578 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Trader Joe's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
4.0
Mar 16, 2023

Challenging job

Recommend
CEO approval
Business Outlook

Pros

Great work life balance/ amazing benefits/ and as other reviews mentioned gets lots of opportunities to learn tons of different skills. Display building/ having development chats with crew/ HR etc

Cons

Trader Joe’s promotes hard workers into the mate position with or without manager experience. This is a negative because then you’re trusting someone to lead who may not know how to lead or even have the awareness this is what the job entails. This would be ok if there was proper training in place but unfortunately there is not! This position is not for the faint- you take a lot of hard knocks from crew for some of the dumbest feedback I’ve ever heard! Trader Joe’s teaches mates to lead but don’t manage. It’s a fine line to balance. What I mean is instead of being able to say “Joe I asked you to do X why is it not done?” Crew Will complain to the captain that your micromanaging or overbearing instead you’d be encouraged to phrase the question “ hey joe I just wanted to see how you were doing working on X”. I’ve seen many mates be ruthlessly used by crew because they want to be everyone’s best friend and I’ve seen mates who work hard being penalized by crew because they hold others accountable. Your experience largely depends on you region/ captain/ and regional! In addition it is extremely physical and often you are doing the work of several people. Trader Joe’s doesn’t give raises to mates solely based on work ethic. It’s extremely bias and very much a favorites game and based on seniority over ability! As other reviewers stated, often you’re making the same as those you lead unless you stay with the company many years.

1.0
Feb 8, 2019

Carrot on a stick.

Recommend
CEO approval
Business Outlook

Pros

It all looks good on paper.

Cons

They cut your hours down to the bare minimum once you are on insurance and you'll be getting just under full time most weeks. Once you have a few raises under your belt, (they promise two a year with good performance,) or are on benefits you will see your hours fall while they are still hiring new people at the lower rate if pay. If confront management about it they will deny everything. They will say you need to open up your availability to more nights and weekends but it's all lip service. And really fir minimum wage you shouldn't have to be available 24/7 Youll start getting bad reviews and denied raises without warning. Everyone will act like you're doing great and then suddenly there are complaints on your formal review eggregious enough to warrant denial if raise with no warning. Bottom line:it's a terrible place to work and you'll barely be able to pay your bills. All of the old timers there will tell you it's lost its soul

4.0
Jan 12, 2018

Excellent...in the right location. Growing pains abound.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

TJ's has some of the best benefits without a union commitment for any retailer of its kind. It has a competitive base pay, a 401k that is second to none and, in my state, some of the best medical benefits at half the cost of your hard-earned pre-tax dollars as other places. The scheduling varies from store to store but, over the years, they have been very flexible and accommodating. The crew can vary as well but, it is usually a light-hearted atmosphere, and most stores are like a second family, taking care of one another in times of hardship. The best boss I ever had was at my first store. Not because he was trying to make friends but, because he was fair, and had a back bone. Although just one of the many bonuses to working at Trader Joe's, trying products, and having an opinion on them is pivotal, and each crew member is encouraged to open products (with approval) and taste them for themselves. There are frequent in-store, educational tastings, and even more frequently, free-for-alls in the breakroom. Trader Joe's used to hire only intelligent, qualified, common-sense laden individuals that promoted the store as a brand, and they have carried the stores for many years. I'm sure this is the case in more competitive areas. Many stores, with lower turnover rates, still have this core staff employed. I highly recommend this job for those completing college coursework, and plan on transitioning into the corporate world upon degree completion. The experience of dealing with a diverse clientele is really only second to the medical industry. People need medical care, and people have to eat!

Cons

As a TJ's "long-timer", I have watched this company grow from about 100 stores to over 400, and it is not immune to growing pains. With a small home office on both the East and the West coast, the demand for corporate assistance and intervention, in stores, is beyond what the company is capable of handling. Many cases of misconduct go unresolved. Pay raises are fewer, and the internal feedback is limited to those times. Continued education and training do not exist at my current store. The size of your region will severely limit your options for upward mobility unless you are willing to move. Training for supervisory positions, unless adamantly monitored by you WITH your captain's support, do not move along at the speed at which they were intended to, and you can fall behind in training for years. Trader Joe's has gotten stale, and is now subscribing to the same corporate rigmarole as much of the Western workforce has.

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