Management changed every two to three years. None of the managers at our location ever really had a connection with, or understood, the operators and their duties. I understand the General Managers not knowing road ops. However, the Road Supervisors should know the drivers and routes. Only four of the six RS in my ten years bothered to learn the shifts and routes. Three of them had no commercial license.
Learning the employees' shifts is important to avoid giving drivers verbal or written warnings for incidents that occurred when they were not on the clock. To be honest this only happened four times in my stint there, but that is four too many, and I remember each one. All four of those drivers were at home or had not even worked the day alleged incidents took place. That was very hard for many of us (drivers) to understand.