Travelocity reviews

3.5

54% would recommend to a friend

(193 total reviews)

27% positive business outlook

Travelocity has an employee rating of 3.5 out of 5 stars, based on 193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Travelocity employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

193 reviews
1.0
Oct 16, 2012
Recommend
CEO approval
Business Outlook

Pros

- Good exposure in e-com and OTA domain - You get a great opportunity to learn what-not-to-do management skills

Cons

- A complete downfall in employees morale - No hikes, no bonuses - Unrealistic goals/timelines and management behaves as slavedrivers. Attrition is at its worst. - Not a single technology-intensive project going on in the company that is worth mentioning. It used to be a technology company earlier, with development on innovative product lines - But those have become things of distant era now. There's no innovation in any of the existing product lines, leave aside launching of new products, barring the few glimpses of technology innovations that we see in the Hack Days. We now have a pool of highly talented resources, doing maintenance and support work day-in and day-out almost across the board. - Too much region-based politics and back-stabbing. Throughout my stay, I felt like I was working for one man's family. And put simply, if you're not part of the family, you're not in. By the way, outright sycophancy of the head of the family is what keeps you in the good books.

3.0
Oct 11, 2012

Think Customer

Recommend
CEO approval
Business Outlook

Pros

Great peers, committed and somewhat competitive, travel culture is a plus and there is a will to increase business. Working environment supportive and general strategies are shared.

Cons

Customer needs are a financial decision. It takes time and effort to suggest changes to a platform that needs it to be successful and that can go hand in hand with market trends.

2.0
Oct 5, 2012

Chaotic pressure cooker

Recommend
CEO approval
Business Outlook

Pros

Decent salary, ok benefits, sometimes get to deal with latest technology. Can sometimes work from home.

Cons

VERY chaotic, management is all over the place and not on the same page, which means that the work handed down doesn't make sense but has to be done NOW. Deadlines more important than a quality product. Yearly reviews are based upon meeting theoretical metrics, but there's no time to do them and they are ignored - with management's full support there. Slavedrivers (if you let them). Always chasing the competition - rarely does a new idea get off the ground. Confusion over leadership - differing "bosses", "leads" or "architects" make different demands. The result? a messy product. Customer service is AWFUL (I know first hand) - if they don't fix this, what's the point in making a product to sell? People change their plans, and sending them on a wild goose chase is not a way to win loyalty. I'm talking about the normal Travelocity cust. service, not the VIP, Partner, etc. I don't know if it's always the outsourced customer service, but nothing ever gets resolved. One thing I forgot - don't even factor the bonus (if you are offered one) into your decision making. You'll never get any significant portion of it (usually none of it) for some reason or another.

Viewing 130 - 132 of 193 Reviews

Glassdoor has 198 Travelocity reviews submitted anonymously by Travelocity employees. Read employee reviews and ratings on Glassdoor to decide if Travelocity is right for you.