Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Travelocity

      Part of Expedia Group

      Is this your company?

      Travelocity reviews

      3.5

      54% would recommend to a friend

      (193 total reviews)

      27% positive business outlook

      Ratings by gender

      Travelocity has an employee rating of 3.5 out of 5 stars, based on 193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Travelocity employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      193 reviews
      2.0
      May 3, 2012

      The first four years were amazing and the last two were a nightmare.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer 3 weeks of vacation along with travel perks. Training is more then adequate with a sense of accomplishment after the initial six weeks.

      Cons

      Management is completely unfair and not concerned about floor agents. Advancement is prejudiced and unless chosen by management to climb up the ladder you will remain entry level.

      3.0
      Jul 18, 2011

      Was learning a lot, then it stopped

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed dress code. The company hires from within first. Good benefits. They do make an attempt to work with you to get time off.

      Cons

      Freeze on yearly raises. Job gets repetitive at times. Hard to kill the "down time" in between calls, since you you're not allowed to really search the internet or have electronic equipment. Shift bids, so your schedule can change pretty drastically. A lot of micro-managing from supervisors.

      3.0
      Jun 30, 2011

      It is a chaotic and dynamic place to work and if you thrive on change and complex problem solving, then you'll be happy.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The executive leadership was quite passionate and engaged. You will learn a lot if you apply yourself. You will learn what to do and what not to do by observing behaviors. Many people wereThe work environment is casual. Customer satisfaction was the theme and the training, marketing, advertising, quality assurance and metrics supported the strategy. There was a lot of communication from certain members of management and In employee surveys on an annual basis. In employee engagement, Travelocity scored best in class in several departments.

      Cons

      Very long hours. Too many conference calls. Too much change and not enough communication to make people feel confident or buy in to the changes, especially in strategy. Too much group think and not very nimble in terms of making timely decisions that affect personnel, customers and the business in general. In company -wide employee surveys, only 32% of management felt comfortable taking risks. Human Resources had too much say and became a barrier and not thought of as very helpful. It took a long time to get things done. Every website enhancement /implenentation or change that was done there was usually flawed and never on time.Too much change in direction in terms of leadership - six Senior VP changes in seven years in one division, three different CEOs. Major layoffs almost every year, and because of it very stressful from October through December.

      Viewing 157 - 159 of 193 Reviews
      Related searches: Travelocity jobs | Travelocity salaries | Travelocity benefits | Travelocity interviews
      ReviewsTravelocity reviews

      Glassdoor has 198 Travelocity reviews submitted anonymously by Travelocity employees. Read employee reviews and ratings on Glassdoor to decide if Travelocity is right for you.