People matter.. just not you.
Pros
The people- TriNet does hire some of the smartest and kindest people. The bad apples weed theirselves out within 3-6 months. Benefits- competitive benefits offerings PTO and holiday- you are given a good amount of time off as well as holiday Life events- when we were in office, once a month there were events with some kind of food brought in.
Cons
Where to begin? We had CORE values we are supposed to live by but are not managed or directed by. When I started you could call another department if you had an issue and get assistance.. that was phased out, you have to create a case and wait 1-? Business days for an answer. There are specific leaders there who prefer the colleagues to be call center reps so they can easily be micromanaged. This is also problematic because every single department might as well be its own separate company, the leaders do not work together so they set rules and regulations for their teams; do not relay these to other leaders and its just expected that each team knows the policies and procedures of the other teams without actually communicating. The poor sales team seems to be completely clueless when it comes to what the internal teams do for clients, which is sad when you realize those are the services they are selling. I watched so many colleagues who were great at their jobs and true team players, get beaten down and pushed out the door. TriNet has lost a lot of amazing talent to competitors because Leaders and HR will only fight for themselves and a selected few (their spouses also employed at TriNet, their good friends, or their hitmen that will do the dirty work for them with us nobodies on the front line). You take a day off, you’ll pay for it. Middle management were all so overwhelmed you had to fight for a minute of their time to actually manage you. It seemed like every day we were told a different way we were screwing over clients, but don’t worry, we’ll charge them more for a crappy product. Leadership sugarcoats everything to make it seem like it was in our favor. But we never saw any actual benefits.. people work towards promotions and then are told they aren’t available.. just to see people in other locations get promoted or hired in at a higher level. Your entry pay is good, but good luck seeing any raise after that. Even meeting metrics there is some bs reason why they aren’t given raises or given minimal raises (less than 0.50 an hr if you get one). But don’t worry, they will pay billions for events and marketing with celebrity talent.. not sure why, our client count didn’t see the benefits of that. The active clients didnt stay because of it.. I could go on and on. It was a mess, clients were dissatisfied majority of the time and employee morale is lower than I have ever seen in any place of employment.
