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      TriNet

      Engaged Employer

      TriNet Client Service Associate reviews

      2.3

      0% would recommend to a friend

      (13 total reviews)
      avatar

      Mike Simonds

      Not enough data to show CEO approval

      Ratings by category

      3.2

      Compensation and benefits

      3.0

      Diversity & inclusion

      2.6

      Work/Life balance

      1.9

      Culture & values

      1.3

      Career opportunities

      1.1

      Senior management

      Ratings by demographic groups

      Reviews by job title

      13 reviews
      2.0
      Oct 21, 2017

      Golden handcuffs are real, and so is poor management

      Client service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, flexibility to work from home, solid exposure to payroll and benefits administration, stepping stone for those interested in HR

      Cons

      Very high volume and demanding client base, inability to take a day off without repercussion, poor management, Work/life balance is lacking

      4.0
      Apr 19, 2016

      Great Company and Staff

      Client service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits, PTO, Health, Dental, Vision Funds monthly events to show the employees company appreciation Ask for employees input on how to make positive changes within the company Properly trains new hires Compensates well for travel expenses I have a fantastic CSA Manager and CSA Supervisor who I feel takes time to answer my questions and assist me when needed

      Cons

      Due to growth, communication to different departments can be difficult. Sometimes I do not know who to go to for a particular issue and get passed around until I find the right department. When returning from PTO I have double the work. *This was addressed in a company survey and they are working on resolving this issue. One possibility is to assign a colleague to assist and complete tasks while employee is on PTO.

      avatar
      TriNet Response
      10y
      Thank you for your positive insights into life at TriNet. As you’ve discovered, in addition to the excellent compensation, we are always open to input from employees about how to improve processes and procedures. We hope you have brought your ideas to your management team. Thank you for your contributions to the company!
      1.0
      Jan 13, 2016

      Voice Isn't Heard

      Client service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are fun to work with.

      Cons

      CSAs are overloaded with work, and the processes to complete projects put too much administrative strain on them. Other departments are not as responsive to help as they should be. Many have expressed suggestions to management and are met excuses rather than action.

      avatar
      TriNet Response
      10y
      As you note, your co-workers are “fun to work with” and that usually goes hand-in-hand with a helpful attitude. Don’t be afraid to address your concerns with your location’s HR Business Partner or even to avail yourself of our confidential Ethics Hotline if the occasion calls for it. Our intent is to support our colleagues in every way we can to help them succeed.
      Viewing 7 - 9 of 13 Reviews
      Related searches: TriNet Client Service Associate jobs | TriNet Client Service Associate salaries | TriNet benefits | TriNet Client Service Associate interviews
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