TriNet Human Capital Associate reviews

3.4

20% would recommend to a friend

(12 total reviews)
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Mike Simonds

100% approve of CEO

20% positive business outlook

Reviews by job title

12 reviews
1.0
Oct 2, 2015
Recommend
CEO approval
Business Outlook

Pros

The one good thing is the ability to be in the company of other HR professionals - something that is rare once you get past entry-level HR, unless you are in a very big company.

Cons

The executives have NO understanding of HR. I was actually told by a member of the management team, in a wine-induced state of candor "I have no idea what you do all day." That might not be so alarming if not for the fact that these executives were in the midst of decisions about how to staff the client services team. In the end, they chose to greatly increase the client load on the client services team, providing maximum profitability. Consequently, the rate of turnover among the HR consultants who support the clients is unbelievably high. One colleague put it well on the way out "I'm tired of starting every client conversation with 'I'm sorry '". It just wasn't possible to provide good client service with the workloads that were assigned in the run up to the IPO, and that continues to this day. The result has been a mass exodus of HR services professionals, and a backfill with less and less experienced consultants. And the reputation among their clients continues to degrade - constantly changing HR reps, poor service levels and inaccurate and incorrect guidance. You can't blame the HR consultants - they are being set up without possibility of success. But you certainly don't want to join them.

2.0
Jul 15, 2015
Recommend
CEO approval
Business Outlook

Pros

When I first came, we had great leadership and autonomy in our processes/ recommendations and my boss was a stellar leader.

Cons

By the time I left, we had adopted a "same" approach to all customer needs in our service offerings and were continually asked to work "double loads" due to overwhelming attrition in other areas. Bonus goals set were impossible to meet and no one seemed to really care about how the front line employees were affected. Time to move on......

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TriNet Response
10y
Thanks for your feedback, we deeply care about every team member and continually strive to maintain a culture that promotes work-life balance. So we are sorry to learn of your negative experience. Our mission is to power business success with extraordinary HR, and that means providing continuous excellent customer service. That’s the challenge we all need to meet each and every day at TriNet. . We will share your valuable review with the appropriate executives. We wish you success and hope that TriNet truly made a positive impact on your career.
4.0
Feb 26, 2015
Recommend
CEO approval
Business Outlook

Pros

As a company the benefits and perks are very good. CEO and executive staff are very visible and provide regular corporate updates. I am compensated well for what I do and am appreciated. My division directors have risen up the ranks and know the challenges of my job having once upon a time been in my role which for me is a plus. My division has a very collaborative and support culture. The people are great. They are supportive in sharing information and best practices and are a great group of people. My supervisor is the best and I have a lot of respect for her as my supervisor and as a person. My division provides flexible workplace practices and great resources to be successful in my role. I really enjoy working on this team.

Cons

This company and my role are not for someone looking for an easy job. The company and the division set the bar high and the work is very demanding. It can be a challenge to get everything done and to the depth that you would like to see it completed.

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