Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"nice colleagues (strongly depends on team)" ((in 60 reviews)); "Good Salary and work palces" ((in 52 reviews)); "people are nice and helpful" ((in 37 reviews)); "There are great company events and team" ((in 30 reviews)); "work life balance is good" ((in 27 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Toxic leadership" ((in 9 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(834 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 834 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

834 reviews

5.0

Mar 9, 2023

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Its a great place to work. Very positive environment. The office is pretty great and the payment is good.

Cons

You have to work for deadlines and some times do late hours.

Trip.com Group Response

Thank you for your review, if you have any specific feedback you would like to share please contact wevaluefeedback_uk@trip.com

5.0

Mar 9, 2023

Multi-Cultural

People & culture specialist

Recommend

CEO approval

Business Outlook

Pros

Trip.com fosters a diverse & inclusive environment with opportunities for development/progression. The leadership team are keen to listen and to make improvement where possible. Communication is improving daily which is having a very positive impact on motivation.

Cons

In the past we have grown faster than we were ready for (lessons have most definitely been learnt)

Trip.com Group Response

Thank you for your review, we are glad you love the working environment at Trip.com

3.0

Mar 9, 2023

The office and team members are great

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

+ other team members + the office (comfortable location and modern design) + events

Cons

- internal policies (sickness, errors) - limited access to help in everyday responsibilities - communication with other offices - unclear procedures - firing good employees for minor mistakes (e.g., sickness)

Trip.com Group Response

Thank you for your review, if you have any specific feedback you would like to share please contact wevaluefeedback_uk@trip.com

Viewing 298 - 300 of 834 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada