Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"nice colleagues (strongly depends on team)" ((in 60 reviews)); "Good Salary and work palces" ((in 52 reviews)); "people are nice and helpful" ((in 37 reviews)); "There are great company events and team" ((in 30 reviews)); "work life balance is good" ((in 27 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Toxic leadership" ((in 9 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(834 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 834 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

834 reviews

5.0

Mar 9, 2023

Great company, excellent environment

Support function

Recommend

CEO approval

Business Outlook

Pros

Really good benefits; yearly travel voucher and regular events + more. Young, fun and vibrant office environment. Clear guidelines from management and supportive of career progression and training needs. Option for flexible working from home.

Cons

Internal communication could be swifter at times.

Trip.com Group Response

3y

Thank you for your kind review, we hope you continue to enjoy working for Trip.com

5.0

Mar 9, 2023

Trip.com is great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Trip.com has a great work environment with a huge diversity of great people working together. Team leaders are really supportive and easy to have a conversation with.

Cons

The payment is not bad for the customer service business but it could be better as well as the perks.

Trip.com Group Response

3y

Thank you for your great review, we are glad you are happy working with Trip.com and look forward to many more years working together.

5.0

Mar 9, 2023

Fantastic Environment Great People

Rwfms & data analyst supervisor

Recommend

CEO approval

Business Outlook

Pros

Fantastic Environment, very welcoming and positive Great Management Team, Really good vision and direction Explosive growth, Limitless Opportunity Extremely Competitive Entry level Salary Very accommodating Policy and work life balance Central Location, Good commuting Location Hybrid working Management very responsive to feedback and recommendations

Cons

Some process / Tools in use not yet adapted to European market however huge progress has been made.

Trip.com Group Response

3y

Thank you for your positive review, we are constantly looking for ways to improve our business processes and hope that you will continue to see progress

Viewing 295 - 297 of 834 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada

Trip.com Group

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Great company, excellent environment

Trip.com is great

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