Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)
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Jane Sun

87% approve of CEO

73% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

829 reviews
5.0
Mar 1, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Strong business growth & global exposure Trip.com operates at a significant global scale, which provides exposure to regional and international hiring, cross-border collaboration, and fast-paced business expansion. 2. High ownership & autonomy Employees are trusted to take ownership of projects and drive initiatives end-to-end. There are many opportunities to build new processes, frameworks, and solutions rather than maintaining legacy structures. 3. Results-oriented culture There is strong emphasis on delivery, accountability, and measurable outcomes, which is motivating for individuals who enjoy working towards clear targets. 4. Opportunities for regional travel and global collaboration Depending on the role, there are opportunities to travel for regional meetings, project rollouts, and team offsites. This provides valuable exposure to different markets, closer alignment with global stakeholders, and a better understanding of local business dynamics.

Cons

1. Fast pace may not suit everyone The speed of change and workload can be intense, particularly during peak hiring or business growth periods. 2. Processes are still evolving As the company scales, some global frameworks and standardisation are still being built, which can lead to inconsistencies across teams or regions.

1.0
Feb 28, 2026
Recommend
CEO approval
Business Outlook

Pros

There are positives - working alongside genuinely great colleagues, experiencing a culturally diverse office environment, and having clearly set working hours each week. Unfortunately, these aspects were overshadowed by a high-pressure culture that prioritises KPIs over people.

Cons

My experience at Trip.com Group was deeply disappointing due to the management culture and overall office environment. During recruitment and onboarding, the company presents itself as supportive and empathetic. In reality, this felt largely performative. Empathy was discussed openly, but rarely demonstrated in practice. Once KPIs became the focus, employees were treated more like numbers than individuals. Concern for wellbeing or mental health seemed conditional on whether performance targets were being met. The atmosphere on the office floor was tense and uncomfortable. Management expectations felt rigid, with an unrealistic pressure to perform perfectly at all times. Mistakes were not treated as learning opportunities but as failures. There was also a noticeable culture of favouritism, where certain individuals appeared to receive preferential treatment. At times, management behaviour felt inappropriate and unprofessional, which further eroded trust.

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Trip.com Group Response
3mo
Thank you for taking the time to share your experience. We appreciate you highlighting the positive aspects, particularly your colleagues and the diverse office environment. We’re very sorry to hear that the culture and management approach felt high-pressure and overly KPI-focused. While performance standards are important in our industry, they should never come at the expense of fairness, respect, or psychological safety. We are continuing to strengthen leadership accountability and ensure empathy is demonstrated in practice, not just communicated in principle. If you’re open to sharing more detail, please reach out confidentially at EMEA.feedback@trip.com.
5.0
Feb 27, 2026

A good company to choose

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

the colleagues are supportive and working hard with a clear business goal that drives the behavior; good working environment and policies, and good location.

Cons

currently all good, maybe more open and aggressive would be better

Viewing 31 - 33 of 829 Reviews

Glassdoor has 925 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.