Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 61 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "People are nice and efficent" ((in 36 reviews)); "There are great company events and team" ((in 27 reviews)); "Good benefit and travel incentives." ((in 27 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 9 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

5.0

Feb 25, 2026

Strong, Stable Company with Great Future

Hr manager

Recommend

CEO approval

Business Outlook

Pros

Even though we’re a branch, the parent group has very strong business performance. Working here makes me feel secure, and I can see clear, promising career growth ahead.

Cons

We have colleagues from many different countries and regions, so there are occasional cultural differences and frictions. But it’s understandable in an international environment.

5.0

Feb 25, 2026

The best workplace for self-development.

Marketing manager

Recommend

CEO approval

Business Outlook

Pros

When it comes to personal growth, I believe this company provides an excellent environment. For example, it respects each salesperson’s individual style. Rather than enforcing a single fixed approach, the company first listens to the individual’s ideas and allows them to try the methods they want to pursue. I think this is one of the company’s greatest strengths. Furthermore, even if someone’s personal approach does not lead to success, there is a well-established support system from supervisors and team members, regardless of individual KPIs. This creates a workplace where employees can feel secure and confident while working.

Cons

This is a workplace with frequent changes, so there are both advantages and disadvantages. For example, it is important to keep up with the times; however, it may be better to apply more careful filtering and determine which actions are truly worth pursuing before assigning tasks. Otherwise, if an initiative that involves everyone is suddenly stopped midway, it could significantly impact effort, time, and team morale.

4.0

Feb 16, 2026

Depending on department

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Most colleagues are friendly, great working facilities

Cons

some mangers can be toxic, really have no idea how to manage

Viewing 34 - 36 of 829 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Senior Business Analyst, US & Canada

Connectivity Operations Manager