Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 63 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "people are nice and helpful" ((in 38 reviews)); "Working environment is good" ((in 30 reviews)); "work life balance is good" ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "office politics not easy to stay" ((in 6 reviews))

Skip to content Skip to footer

Notifications

Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

5.0

Feb 9, 2026

Great to be with Trip.com Group

Marketing assistant

Recommend

CEO approval

Business Outlook

Pros

The team is very supportive.

Cons

The performance of computers needs to be improved.

4.0

Feb 7, 2026

Trip review

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Salary good great food places around

Cons

bad work hour 10h+, overtimes a lot

1.0

Feb 5, 2026

Most traumatic experiences

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Regional colleagues are thoughtful and understanding

Cons

A Toxic Work Environment with incompetent Management My experience at this company has been nothing short of traumatic. Despite going above and beyond in my role, I found myself overlooked due to internal politics. Once I established key connections, it suddenly became apparent that my contributions were deemed insufficient and not aligned with the management's expectations. Micromanagement is rampant here, and there’s an expectation to idolize leadership. International staff are undervalued, and management lacks a grasp of the local market, often disregarding insights from regional experts. I would not recommend my worst enemy joining this company; it stands out as my biggest regret to date

Trip.com Group Response

4mo

Thank you for your feedback. We’re truly sorry to hear about your experience. We're working to ensure all teams operate in healthy, supportive environments. If you're willing to share specific details, please contact hr_socialmedia@trip.com.

Viewing 40 - 42 of 829 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Senior Business Analyst, US & Canada

Connectivity Operations Manager