Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good Salary and work palces" ((in 52 reviews)); "people are nice and helpful" ((in 38 reviews)); "There are great company events and team" ((in 33 reviews)); "Good benefit and travel incentives." ((in 33 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Toxic leadership" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(833 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (833 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

833 reviews

4.0

Mar 9, 2023

A good place

Outbound call center representative

Recommend

CEO approval

Business Outlook

Pros

The OB team is a great team to work with and the leader group (GL, TL, ATL, KA) are conversing open and fairly. The working hours are good and the benefits are very welcome.

Cons

The rating of how much work was done needs to be looked at - we cannot deliver excellent customer service when constantly being pushed to finish more tasks.

Trip.com Group Response

3y

Thank you for your review, if you have any specific feedback you would like to share please contact wevaluefeedback_uk@trip.com

5.0

Mar 9, 2023

A Business going from Strength to Strength

Group leader

Recommend

CEO approval

Business Outlook

Pros

Really strong leadership looking to deliver not just a great customer experience but a great place to work. Senior leaders are approachable and happy to support with requests

Cons

Can sometimes be reactive rather than pro-active however due to the nature of travel this is at times unavoidable

Trip.com Group Response

3y

Thank you for your kind review, we hope you continue to enjoy working for Trip.com

5.0

Mar 9, 2023

Great company, excellent environment

Support function

Recommend

CEO approval

Business Outlook

Pros

Really good benefits; yearly travel voucher and regular events + more. Young, fun and vibrant office environment. Clear guidelines from management and supportive of career progression and training needs. Option for flexible working from home.

Cons

Internal communication could be swifter at times.

Trip.com Group Response

3y

Thank you for your kind review, we hope you continue to enjoy working for Trip.com

Viewing 496 - 498 of 833 Reviews

Jobs at Trip.com Group

Senior Product & Business Analyst, US & Canada

Market Manager, Americas

Trip.com Group

Trip.com Group reviews

Company ratings over time

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A good place

A Business going from Strength to Strength

Great company, excellent environment

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