Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good Salary and work palces" ((in 52 reviews)); "people are nice and helpful" ((in 38 reviews)); "There are great company events and team" ((in 33 reviews)); "Good benefit and travel incentives." ((in 33 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Toxic leadership" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(833 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

833 reviews

5.0

Mar 9, 2023

Trip.com is great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Trip.com has a great work environment with a huge diversity of great people working together. Team leaders are really supportive and easy to have a conversation with.

Cons

The payment is not bad for the customer service business but it could be better as well as the perks.

Trip.com Group Response

3y

Thank you for your great review, we are glad you are happy working with Trip.com and look forward to many more years working together.

5.0

Mar 9, 2023

Fantastic Environment Great People

Rwfms & data analyst supervisor

Recommend

CEO approval

Business Outlook

Pros

Fantastic Environment, very welcoming and positive Great Management Team, Really good vision and direction Explosive growth, Limitless Opportunity Extremely Competitive Entry level Salary Very accommodating Policy and work life balance Central Location, Good commuting Location Hybrid working Management very responsive to feedback and recommendations

Cons

Some process / Tools in use not yet adapted to European market however huge progress has been made.

Trip.com Group Response

3y

Thank you for your positive review, we are constantly looking for ways to improve our business processes and hope that you will continue to see progress

4.0

Mar 9, 2023

Fantastic Work Environment.

Regional work force management

Recommend

CEO approval

Business Outlook

Pros

Fantastic environment. Great colleagues. Supportive management and HR team. Modern and central office. Good communication across sites worldwide. Nice work/life balance with managers offering flexibility where possible. Great development system, with consistent 121s with management, and clear reviews with opportunities to advance if you would like.

Cons

Removed free soft drinks from office, which whilst not a huge deal, were a nice extra bonus. Pay discrepancy between staff in the same roles can be seen as an issue.

Trip.com Group Response

3y

Thank you for your kind review, we hope you continue to enjoy working for Trip.com

Viewing 499 - 501 of 833 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada

Trip.com Group

Trip.com Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Trip.com is great

Fantastic Environment Great People

Fantastic Work Environment.

Jobs at Trip.com Group

Trip.com Group reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Trip.com Group reviews FAQs

Jobs at Trip.com Group