Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)
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Jane Sun

88% approve of CEO

72% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews
5.0
Jan 12, 2023

Great Company to Work for

Recommend
CEO approval
Business Outlook

Pros

Trip.com is a leading Online Travel Agency in the world with Expedia and Booking as its competitors. Even knowing that fact, I am still surprised to find out how great this company's U.S. branch is for employees to work for. Firstly, it advocates a balance between work.and life. You will not feel burned out. Yes, there is a KPI target you are expected to reach, however, the training and coaching is more than adequate for both experienced and rookie employees to succeed. You surely will have a quality life. Secondly, you can always feel the trust from your superior and coworkers. There is NO politics. The integrity level of the entire team is very very high. Finally, the compensation model is more than fair, actually very employee friendly. HR and business operations have complete SOPs for you to follow. You are working with a relatively young workforce here with Trip.Com U.S., therefore, don't be surprised to see many promotion opportunities. Above is my two cents.

Cons

Remember, your employer is a leading global OTA. You are dealing with hotels, airlines, your operators and so on every day. Business travel is unavoidable. For those who like travel, you may really enjoy those opportunities. For those who are restricted by family issues, you have to be prepared for at least once a quarter business travel.

1.0
Jan 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Good colleagues and good establishment

Cons

If you are in the Philippines, do not ever apply to this company. You will feel suffocated and stress not because of the customer but because of their Philipine management. Their expectation ia for you to be a robot who always comply of what they say even it is already against your rights.

4.0
Jan 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Fantastic Local Management Lovely colleagues Low entry experience required Outstanding Agent Salary Good work Life balance Great support structure

Cons

Lack of training for management level and above Some strict policies as company is based in China Used to provide free beverages however no longer

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Trip.com Group Response
3y
Thank you for such a positive review. It is good to know you are enjoying your role at Trip. We understanding training and development is essential to employees’ career life, therefore we are working on designing and developing more training programs to help our managers fulfil with great leadership skills. We provide our employees with various choices of free beverage and our kitchen areas are generally well stocked. We hope you enjoy them.
Viewing 523 - 525 of 832 Reviews

Glassdoor has 928 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.