Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good salary compared to similar positions with other companies." ((in 49 reviews)); "People are nice and efficent" ((in 37 reviews)); "Good benefit and travel incentives." ((in 29 reviews)); "work life balance is good" ((in 27 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "Toxic leadership" ((in 8 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (832 reviews)

Ratings by demographic groups

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

1.0

Jan 5, 2023

Avoid this company at all costs!!!!

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

The salary is sort of decent for what you do. 24k annually.

Cons

Very toxic environment and gossip. I walked away from the company after 4 months because of a conflict of interests. Their revenue is based on deceiving their customers and selling extra products that they could get for free with the airline. You have no freedom in the office. They don't even let you read a book despite the fact that you get 2-3 calls a day. You're supposed to look at the screen the whole day.

Trip.com Group Response

3y

We are sorry that you felt unable to continue working with us, and also concerned about some of the comments you have made. If you would like to discuss this in more detail, please contact hr_uk@trip.com.

5.0

Jan 4, 2023

Amazing company to work for

Director

Recommend

CEO approval

Business Outlook

Pros

Extremely happy years in Trip.com in a local European office. Very dynamic company with a start up spirit locally but with the added benefit of having a well oiled corporate power from headquarters. Very supportive and collaborative colleagues around the world.

Cons

Complicated organizational structure and sometimes important key messages get lost in middle management translations.

4.0

Jan 3, 2023

a good one

Data warehouse developer

Recommend

CEO approval

Business Outlook

Pros

company has stardard process. it's a good company.

Cons

Some director can't give a good encourage for the staff.

Viewing 526 - 528 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada

Trip.com Group

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Avoid this company at all costs!!!!

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