Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 61 reviews)); "Good salary compared to similar positions with other companies." ((in 44 reviews)); "People are nice and efficent" ((in 40 reviews)); "work life balance is good" ((in 30 reviews)); "There are great company events and team" ((in 30 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 56 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Toxic leadership" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (832 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

3.0

Dec 13, 2022

Nice office, management was a nightmare

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Nice office, diverse and international team

Cons

Management couldn't care less, some promotions had nothing to do with people's professional abilities. Micromanagement and patronising attitudes are normal.

Trip.com Group Response

3y

Thank you for your review. We are sorry to hear you had some unenjoyable experiences at Trip. If there is anything you would like to discuss, please contact hr_uk@trip.com

5.0

Dec 11, 2022

Good Customer support

Advisor

Recommend

CEO approval

Business Outlook

Pros

Advisor expected to give always hight level service whatever happened except irresponsible customer.Therefore this job is not easy for everybody even staff who had 15 years expérience in service industry. You have to be patient whatever happened

Cons

Nothing special but Japanese customer demands is super difficult in service industry. However all the problems causes not only human error, but also systems error.

1.0

Dec 8, 2022

None

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Good compensation for an advisor

Cons

the whole process is not calibrated

Viewing 535 - 537 of 832 Reviews

Jobs at Trip.com Group

Senior Product & Business Analyst, US & Canada

Market Manager, Americas

Trip.com Group

Trip.com Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Nice office, management was a nightmare

Good Customer support

None

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